iPhone froze during sync... help, please?!

[CindyLouWho73]

I was in the middle of syncing my iPod when it froze. The screen is now black with the apple picture on it and the blank sync bar under the apple. I tried to hold down the button on the top to reboot and shut down but it didn't work. Please help... please...

Thanks in advance.

 

[ECUpirate44]

I was in the middle of syncing my iPod when it froze. The screen is now black with the apple picture on it and the blank sync bar under the apple. I tried to hold down the button on the top to reboot and shut down but it didn't work. Please help... please...

Thanks in advance.

Hold the sleep and home button to reboot.

 

[celticpride678]

Try holding down the power button and home button at the same time. If that doesn't work, try to restore.

 

[CindyLouWho73]

Hold the sleep and home button to reboot.

OMG! You're a lifesaver!!! That worked but then it showed the iTunes and USB picture on the screen so I plugged it in and now iTunes is saying I have to restore it. When I was about to do that, it gave me the message that everything would be erased -- media and all. Is there any way around this? I don't want to lose everything on my phone. Thanks again.

 

[ECUpirate44]

OMG! You're a lifesaver!!! That worked but then it showed the iTunes and USB picture on the screen so I plugged it in and now iTunes is saying I have to restore it. When I was about to do that, it gave me the message that everything would be erased -- media and all. Is there any way around this? I don't want to lose everything on my phone. Thanks again.

It's no big deal, just do it and restore from backup.

 

[CindyLouWho73]

It's no big deal, just do it and restore from backup.

Eeeee! It looks like it's working! Thanks so much. I think I love you... you're SO getting added to my Christmas card list.

 

[ECUpirate44]

Eeeee! It looks like it's working! Thanks so much. I think I love you... you're SO getting added to my Christmas card list.

Feel free to stick some Apple gift cards in the card!

 

[CindyLouWho73]

Feel free to stick some Apple gift cards in the card!

Haha... If I can get the phone working tonight, you've got yourself a deal.

 

[ECUpirate44]

Haha... If I can get the phone working tonight, you've got yourself a deal.

Whats it doing now? installing 4.3.2?

 

[CindyLouWho73]

Whats it doing now? installing 4.3.2?

Downloading my entire music library... so we'll have to wait a bit. Grrr... I forgot to unclick some of the stuff I didn't want on there. Oh well. Patience, right?

 

[ECUpirate44]

Downloading my entire music library... so we'll have to wait a bit. Grrr... I forgot to unclick some of the stuff I didn't want on there. Oh well. Patience, right?

Yup just give it time

 

[CindyLouWho73]

Yup just give it time

Damn... some of my apps didn't transfer. Oh well, I guess I'll just have to redownload them. But at least it works. Thanks sooooo much!

 

[ECUpirate44]

Damn... some of my apps didn't transfer. Oh well, I guess I'll just have to redownload them. But at least it works. Thanks sooooo much!

As long as they are in iTunes, you can just check them and they will sync. If you still think something is missing, you can check for available downloads, but restoring the iPhone would not have deleted apps from the computer.