iphone gift exchange

Discussion in 'iPhone Tips, Help and Troubleshooting' started by dowork84, Dec 12, 2011.

  1. dowork84 macrumors newbie

    Joined:
    Dec 12, 2011
    #1
    so today i bought an iphone i didnt open it yet but my friend got me one as well and it is being delivered this week. She bought it over the phone at apple, can i exchange her gift for a different item in the store? i cant find a policy online about this
     
  2. Jare macrumors 65816

    Jare

    Joined:
    Jun 17, 2010
    Location:
    Canada
    #2
    You have 30 days to return your unopened device as long as you have the original receipt used to purchase it.

    You can get money back (if cash, if it was paid for using a CC/debit that person with the card will need to be there) or you can exchange it for an Apple Gift Card, towards another purchase, etc.
     
  3. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #3
    i didnt pay for it it was a gift and she lives out of state .. i am getting it tomorrow or wednesday so will they give me a gift card for the iphone or let me exchange it online it just says refund
     
  4. Jare macrumors 65816

    Jare

    Joined:
    Jun 17, 2010
    Location:
    Canada
    #4
    You need the original purchase receipt otherwise it will not happen, no return or cash back/credit.
     
  5. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #5
    i think it comes with a receipt or gift receipt ... she bought it on sunday for me and had apple ship it to me but she got me a 4 and i wanted the 4s which i got with an upgrade so i wanted to exchange her gift she got me for an ipad or something and when i spoke to apple online chat they said only refund but im hoping in the store they will give me store credit for the gift since i didnt pay for it
     
  6. Jare macrumors 65816

    Jare

    Joined:
    Jun 17, 2010
    Location:
    Canada
    #6
    As long as you have some form of receipt to prove the original purchase (regardless of who originally bought it) you can get a refund/credit.
     
  7. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #7
    awesome i hope it does come with it i dont see why it wouldnt, i was just worried since at apple online they said only refund and i dont want to be stuck with 2 phones

    ----------

    so are you 100 percent sure or should i wait and see when i get the phone?
     
  8. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #8
    man you have some nice friends!

    Are you U.S. or abroad?
     
  9. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #9
    lol thanks it was years of crap we went through, its an im sorry gift i guess


    U.S.
     
  10. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #10
    You do not get cash back. From Apple's Return Policy page:
    http://store.apple.com/us/browse/open/salespolicies
     
  11. dowork84 thread starter macrumors newbie

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    Dec 12, 2011
    #11
  12. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #12
    Return the one you bought! Why would you return your friend's gift? Especially if, as you suggest, it was an "I'm sorry" gift...

    You bought a phone, you haven't opened it. So return it. End of problem.
     
  13. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #13
    because a) it was the 4 and i have the 4s and b) i could get more for her return i know thats bad to say but the value is just to high
     
  14. Crystal-RX macrumors 68030

    Crystal-RX

    Joined:
    Dec 22, 2008
    Location:
    Seattle, WA USA
    #14
    Just bring that gift (iphone 4) exchange to 4S and pay whatever additional cost for this upgrade. Return yours and now you have some cash in your pocket instead of holding on some Apple store credits.
     
  15. dowork84 thread starter macrumors newbie

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    Dec 12, 2011
    #15
    as long as they will do exchange im happy online i dont see them doing it
     
  16. Crystal-RX macrumors 68030

    Crystal-RX

    Joined:
    Dec 22, 2008
    Location:
    Seattle, WA USA
    #16
    You probably have to walk into Apple store to do this, talk to them and I believe they will do this for you.
     
  17. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #17
    I wish I had a friend that could say "I'm sorry" in the form of iPhone. :)
     
  18. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #18
    im hoping so thanks waiting for deliver

    ----------

    i am grateful just trying to resourceful as well ;)
     
  19. dowork84 thread starter macrumors newbie

    Joined:
    Dec 12, 2011
    #19
    They exchanged without hassle but no store credit
     

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