iPhone hacked

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
just posting in case anyone else falls victim... moderators feel free to move it to appropriate spot, Im still not sure how they did this...no one had access to phone and when I logged in to my apple acct it was locked for security reasons so had to jump a few hoops to get in. ----
Some how someone managed to hack in to my apple account, it was really pretty bizarre, I noticed iMessage and FaceTime were not working and were grayed out in settings, then discovered restrictions had been turned on with a passcode.... Then looked up what to do and apples say restore was only option... So plug in and start the restore option and it says I have to cut off find my phone to continue.... So the hacker blocked access to iCloud too... So I could not cut off find my phone,Grayed out.
-----
Long story shortened, I logged in to iCloud on computer and wiped the phone remotely and set it up as a new device. No fun..... Guessing this guy is keeping the apple stores busy because most would never figure out a fix
 

ardchoille50

macrumors 68020
Feb 6, 2014
2,142
1,217
just posting in case anyone else falls victim... moderators feel free to move it to appropriate spot, Im still not sure how they did this...no one had access to phone and when I logged in to my apple acct it was locked for security reasons so had to jump a few hoops to get in. ----
Some how someone managed to hack in to my apple account, it was really pretty bizarre, I noticed iMessage and FaceTime were not working and were grayed out in settings, then discovered restrictions had been turned on with a passcode.... Then looked up what to do and apples say restore was only option... So plug in and start the restore option and it says I have to cut off find my phone to continue.... So the hacker blocked access to iCloud too... So I could not cut off find my phone,Grayed out.
-----
Long story shortened, I logged in to iCloud on computer and wiped the phone remotely and set it up as a new device. No fun..... Guessing this guy is keeping the apple stores busy because most would never figure out a fix
It sounds like someone gained access to your iCloud account rather than your iPhone being hacked. I would recommend implementing two-step authentication for your iCloud account. Also, use a unique password for each website, if you're not already doing so.
 
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Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
How would one get your password to your Apple account to do this?
Im not even sure thats how they got in...how does some one remote access settings? The only thing I have done thats usual for me is communicate with iMessage from several strangers that i was asking about cars for sale on craigslist... there has to be a new hacking tool out there, maybe getting in through that way?
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and then there is a question of why...obviously they could have done far worse with that kind of access
[doublepost=1463860641][/doublepost]I started setting the two step thing up today.... but still does not explain how someone could enable restrictions remotely
 

I7guy

macrumors Core
Nov 30, 2013
23,839
12,054
Gotta be in it to win it
Im not even sure thats how they got in...how does some one remote access settings? The only thing I have done thats usual for me is communicate with iMessage from several strangers that i was asking about cars for sale on craigslist... there has to be a new hacking tool out there, maybe getting in through that way?
-----
and then there is a question of why...obviously they could have done far worse with that kind of access
[doublepost=1463860641][/doublepost]I started setting the two step thing up today.... but still does not explain how someone could enable restrictions remotely
I do not think there is any way of "hacking " into an iPhone to turn on restrictions short of MDM or or jailbreak or not having a passcode on your idevice.

So what device and iOS version?
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
btw my phone is not jailbroken and i am running 9.3.2 6s+
[doublepost=1463860938][/doublepost]
btw my phone is not jailbroken and i am running 9.3.2 6s+
I do not have a passcode but the device has not been out of my possession
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
If this is something new I am sure others will appear shortly... obviously no one wrote this kind of code just for me lol.... and it seems juvenile.... but does result in having to restore your device... you can back up your photos but if you back up everything the restrictions will still be there
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
it mostly just cost me time to figure it out and time to get all my apps back, I was able to save photos before wiping it
 

ardchoille50

macrumors 68020
Feb 6, 2014
2,142
1,217
btw my phone is not jailbroken and i am running 9.3.2 6s+
[doublepost=1463860938][/doublepost]
I do not have a passcode but the device has not been out of my possession
I also recommend using a passcode on all of your devices. There are times throughout the day when your device is not being actively monitored (sleeping, showering, etc.) and a passcode will definitely help.
 
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C DM

macrumors Sandy Bridge
Oct 17, 2011
50,356
18,730
iCloud access won't affect something like restrictions being enabled or changed on a device, as mentioned before.
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
if your saying its my fault for not having 3 step turned on then guilty.... but as far as i know the passcode just protects from a physical hack....like I said the phone was on me when all this took place this morning
 

ardchoille50

macrumors 68020
Feb 6, 2014
2,142
1,217
if your saying its my fault for not having 3 step turned on then guilty.... but as far as i know the passcode just protects from a physical hack....like I said the phone was on me when all this took place this morning
Don't feel bad, I went a long time without two-step verification before learning how useful it was.

Do you have anyone there who might have picked up your phone and enabled restrictions? A child maybe who was curious and tinkered with settings? I've heard this happen to someone who didn't have a passcode enabled.
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
Just to reiterate... thats exactly what aim saying... some how restrictions were turned on remotely and the specifically targeted iMessage, FaceTime and iCloud in settings... did not notice anything else grayed out, just happened to notice restrictions were turned on while going through doing all the usual resets
[doublepost=1463862013][/doublepost]no, had to go to a dance rehearsal this morning and it happened while I was there... phone in hand taking photos then noticed my pictures were trying to send via sms instead of iMessage.... so it happened while the device was on me, no-one else had access
 

ardchoille50

macrumors 68020
Feb 6, 2014
2,142
1,217
Just to reiterate... thats exactly what aim saying... some how restrictions were turned on remotely and the specifically targeted iMessage, FaceTime and iCloud in settings... did not notice anything else grayed out, just happened to notice restrictions were turned on while going through doing all the usual resets
[doublepost=1463862013][/doublepost]no, had to go to a dance rehearsal this morning and it happened while I was there... phone in hand taking photos then noticed my pictures were trying to send via sms instead of iMessage.... so it happened while the device was on me, no-one else had access
I wasn't aware that restrictions could be turned on remotely. Is this a work/enterprise phone?
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
I wasn't aware that restrictions could be turned on remotely. Is this a work/enterprise phone?
no, just a personal phone.... until now I did not know restrictions could be accessed remotely either... but it has to be true... although I can certainly understand being skeptical... thats the main reason I posted this... just bizarre
[doublepost=1463864079][/doublepost]If anyone hears anything else like this in the next few days please come back and post here, thanks
 

I7guy

macrumors Core
Nov 30, 2013
23,839
12,054
Gotta be in it to win it
no, just a personal phone.... until now I did not know restrictions could be accessed remotely either... but it has to be true... although I can certainly understand being skeptical... thats the main reason I posted this... just bizarre
[doublepost=1463864079][/doublepost]If anyone hears anything else like this in the next few days please come back and post here, thanks
Any profiles installed?

Afaik, restrictions can't be enabled remotely; Aka remote assistance. But a profile can update settings.
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
Any profiles installed?

Afaik, restrictions can't be enabled remotely; Aka remote assistance. But a profile can update settings.
no, I understand the skepticism... just know it happened so something is up...just waiting for others because there has to be.... think about it, some one disables FaceTime and iMessage then specifically disables the tool to turn them back on
 

I7guy

macrumors Core
Nov 30, 2013
23,839
12,054
Gotta be in it to win it
no, I understand the skepticism... just know it happened so something is up...just waiting for others because there has to be.... think about it, some one disables FaceTime and iMessage then specifically disables the tool to turn them back on
My reply should have been a profile enables settings to be changed remotely. Short of that if there were a way to breach the phone, it's would be well known.
 

SoYoung

macrumors 65816
Jul 3, 2015
1,013
455
btw what it mean when your apple account is blocked for security reason ? because mine does this sometimes snd I have two step verification enabled and I change the password each time with a very long and complicated one. When I got my access back, everything looks normal and no sign someone had access my account. Also I only log in in my iPhone, iPad and iMac.

Anybody else have this issue from time to time?
 

Mercury7

macrumors 6502
Original poster
Oct 31, 2007
441
31
My reply should have been a profile enables settings to be changed remotely. Short of that if there were a way to breach the phone, it's would be well known.
i agree, watching to see if anyone else is
 

ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
This is not wide spread OP. You are the first I've heard thus far. Something is screwy, but not having a passcode would be my first thoughts right now if you haven't done it yet, and then a two step verification.
 

960design

macrumors 68040
Apr 17, 2012
3,084
1,008
Destin, FL
just posting in case anyone else falls victim...
I'm a mobile learning analyst and my job is to do just what the OP has mentioned. I have not found a way to remotely add a passcode to restrictions, everything else can be done with a link in an email or website being clicked on the device and saying yes a couple of times.
I want to believe the OP because I certainly do not know everything, but the passcode on restrictions, pretty much want to call BS. I can remotely lock restrictions, where everything is greyed out and you will no longer have access. But I have to have physical access to the device to implement a restrictions passcode.

PM me mercury7, I would love to check your device out.
 
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