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iphone has dead pixel return?

I

Ipaqman

macrumors 6502
Original poster
hey all,

i bought an iphone less than a week ago from att and it has one dead pixel in the center of the screen. if i take it back will they exchange it for a new one?

thanks,
ipaqman
 
If the warranty is the same as the computers, as far as dead pixels go, I don't think they'll return it. I could be wrong but I think that it has to be a certain amount of pixels or something. Maybe that's LCD TVs. I can't remember.
 
anyone know? i just took the phone out of the box and saw it. after paying $400 they better exchange it.
 
Nope they will exchange it no questions asked, same thing happened to me and they just switched my iphone, didnt need a receipt or id or nothing
 
Ipaqman said:
do they care if I unlocked the phone
Click to expand...

Where have you been the last few weeks? There has been continuous talk about how Apple voids a warranty after 3rd party apps have been installed or if the phone has been unlocked.

In all fairness, a dead pixel is a hardware issue and Apple should replace it. In reality, unless you restore your phone back to AT&T, I don't think you will get very far with anyone at Apple.
 
I don't know if it would be easier, but if it's inside the 14 day period Apple might insist that you do, although that is a guess. Someone who knows for sure can chime in.

When I exchanged mine at the Apple Store for the same reason, I restored it before I took it in. Is it possible to simply restore an unlocked iPhone?
 
I'm not sure about your unlocking issue, but as far as dead-pixel(s) I know apple has a one pixel return policy. No questions asked.. Not sure if AT&T has the same policy. I'm pretty sure they do.
 
I just got my iPhone last week and after a day I noticed a dead pixel. Brought it back the next day and they swapped it out no questions asked. Hope this helps.

*It was at a Apple store by the way.
 
I dunno how it works, but I saw something in the Apple downloads at Apple.com that's supposed to help fix dead pixels. I didn't check it out or anything, but I briefly read the description. I'm just curious if/how it works. If someone tries it, let me know. 😛
 
Ipaqman said:
hey all,

i bought an iphone less than a week ago from att and it has one dead pixel in the center of the screen. if i take it back will they exchange it for a new one?

thanks,
ipaqman
Click to expand...

Yes. I had a 15GB iPhone that developed a stuck pixel two days after I got it. Brought it in to a genius, he looked at it, said "Yup, there it is," and replaced the phone on the spot.

edit: Just saw your other comment - Yes, they'll care that you unlocked it. They will likely refuse to accept it back if it's in an unlocked condition.
 
I actually had 2 16gig iphones with dead pixels. They were both exchanged at the Apple store by the genius. I would take the phone to ATT. My understanding is they have nothing to do with hardware issues. They will direct you to the Apple store.

As for what a dead pixel is, at least on my iPhone (as I have not experienced one on another LCD screen), is a bright spec almost like a star in what would otherwise be a completely black sky. I know, dramatic but thats my comparision. Usually you can see them when your iPhone boots or shuts down, or with a black screen. HTH🙂
 
Depends on the genius

I took my phone back 2 days after I bought it because there was three dead pixels, but the genius told me they have to be in a cluster. So I had to pay a restocking of $40. So I guess it depends on who you talk to.
 
Mankin5344 said:
I took my phone back 2 days after I bought it because there was three dead pixels, but the genius told me they have to be in a cluster. So I had to pay a restocking of $40. So I guess it depends on who you talk to.
Click to expand...

F*** that. If my phone had two or three dead pixels two days after I bought it, I think they should take it back whether they were "in a cluster" or not. After spending that much on a phone, the thing should be pretty damn perfect if you ask me.
 
Mankin5344 said:
I took my phone back 2 days after I bought it because there was three dead pixels, but the genius told me they have to be in a cluster. So I had to pay a restocking of $40. So I guess it depends on who you talk to.
Click to expand...

Yeah that is BS... the genius replaced it as soon as he saw the single dead pixel I brought mine back for. Had the manager overide the restocking fee on the computer and walked out with a brand new one in the box.
 
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