iphone has dead pixel return?

Discussion in 'iPhone' started by Ipaqman, Oct 11, 2007.

  1. Ipaqman macrumors 6502

    Joined:
    Sep 22, 2003
    #1
    hey all,

    i bought an iphone less than a week ago from att and it has one dead pixel in the center of the screen. if i take it back will they exchange it for a new one?

    thanks,
    ipaqman
     
  2. CANEHDN macrumors 6502a

    CANEHDN

    Joined:
    Dec 12, 2005
    Location:
    Eagle Mountain, UT
    #2
    If the warranty is the same as the computers, as far as dead pixels go, I don't think they'll return it. I could be wrong but I think that it has to be a certain amount of pixels or something. Maybe that's LCD TVs. I can't remember.
     
  3. Ipaqman thread starter macrumors 6502

    Joined:
    Sep 22, 2003
    #3
    anyone know? i just took the phone out of the box and saw it. after paying $400 they better exchange it.
     
  4. Bernie-Mac macrumors 65816

    Joined:
    Jul 30, 2007
    Location:
    Sin City, NV
    #4
    Nope they will exchange it no questions asked, same thing happened to me and they just switched my iphone, didnt need a receipt or id or nothing
     
  5. Ipaqman thread starter macrumors 6502

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    Sep 22, 2003
  6. Bernie-Mac macrumors 65816

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    Jul 30, 2007
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    Sin City, NV
  7. chr1s60 macrumors 68000

    chr1s60

    Joined:
    Jul 24, 2007
    Location:
    California
    #7
    Where have you been the last few weeks? There has been continuous talk about how Apple voids a warranty after 3rd party apps have been installed or if the phone has been unlocked.

    In all fairness, a dead pixel is a hardware issue and Apple should replace it. In reality, unless you restore your phone back to AT&T, I don't think you will get very far with anyone at Apple.
     
  8. Ipaqman thread starter macrumors 6502

    Joined:
    Sep 22, 2003
    #8
    i bought the phone at an att&t store would it be easier to exchange there?
     
  9. swindmill macrumors 6502a

    swindmill

    Joined:
    Mar 17, 2005
    Location:
    KY
    #9
    I don't know if it would be easier, but if it's inside the 14 day period Apple might insist that you do, although that is a guess. Someone who knows for sure can chime in.

    When I exchanged mine at the Apple Store for the same reason, I restored it before I took it in. Is it possible to simply restore an unlocked iPhone?
     
  10. ellsworth macrumors 6502a

    Joined:
    Jun 13, 2007
    #10
    I'm not sure about your unlocking issue, but as far as dead-pixel(s) I know apple has a one pixel return policy. No questions asked.. Not sure if AT&T has the same policy. I'm pretty sure they do.
     
  11. CD3660 macrumors 68040

    CD3660

    Joined:
    Jun 6, 2007
    Location:
    Cheshire, United Kingdom.
    #11
    Are you sure about this? Good news if this is so.
     
  12. vinylkiller macrumors member

    Joined:
    Dec 8, 2007
    #12
    so do i have to go into a apple store and not an o2 one???
     
  13. Bad Ash macrumors regular

    Bad Ash

    Joined:
    Feb 20, 2008
    Location:
    Chicago, IL
    #13
    I just got my iPhone last week and after a day I noticed a dead pixel. Brought it back the next day and they swapped it out no questions asked. Hope this helps.

    *It was at a Apple store by the way.
     
  14. ~*allison*~ macrumors regular

    Joined:
    Feb 17, 2008
    Location:
    Somewhere You've Never Heard Of, NJ
    #14
    I dunno how it works, but I saw something in the Apple downloads at Apple.com that's supposed to help fix dead pixels. I didn't check it out or anything, but I briefly read the description. I'm just curious if/how it works. If someone tries it, let me know. :p
     
  15. jbellanca macrumors 6502

    Joined:
    Jul 2, 2007
    #15
    Yes. I had a 15GB iPhone that developed a stuck pixel two days after I got it. Brought it in to a genius, he looked at it, said "Yup, there it is," and replaced the phone on the spot.

    edit: Just saw your other comment - Yes, they'll care that you unlocked it. They will likely refuse to accept it back if it's in an unlocked condition.
     
  16. FoxyApple macrumors newbie

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    Feb 15, 2008
    Location:
    Harrisburg, PA
  17. dothevampire macrumors newbie

    dothevampire

    Joined:
    Feb 1, 2008
    Location:
    New Jersey
    #17
    you don't want to know! its HORRIFYING! aka this --> .
     
  18. rosemarycane macrumors newbie

    Joined:
    Dec 11, 2007
    #18
    I actually had 2 16gig iphones with dead pixels. They were both exchanged at the Apple store by the genius. I would take the phone to ATT. My understanding is they have nothing to do with hardware issues. They will direct you to the Apple store.

    As for what a dead pixel is, at least on my iPhone (as I have not experienced one on another LCD screen), is a bright spec almost like a star in what would otherwise be a completely black sky. I know, dramatic but thats my comparision. Usually you can see them when your iPhone boots or shuts down, or with a black screen. HTH:)
     
  19. Mankin5344 macrumors member

    Joined:
    Nov 5, 2007
    Location:
    NE Ohio
    #19
    Depends on the genius

    I took my phone back 2 days after I bought it because there was three dead pixels, but the genius told me they have to be in a cluster. So I had to pay a restocking of $40. So I guess it depends on who you talk to.
     
  20. ~*allison*~ macrumors regular

    Joined:
    Feb 17, 2008
    Location:
    Somewhere You've Never Heard Of, NJ
    #20
    F*** that. If my phone had two or three dead pixels two days after I bought it, I think they should take it back whether they were "in a cluster" or not. After spending that much on a phone, the thing should be pretty damn perfect if you ask me.
     
  21. Bad Ash macrumors regular

    Bad Ash

    Joined:
    Feb 20, 2008
    Location:
    Chicago, IL
    #21
    Yeah that is BS... the genius replaced it as soon as he saw the single dead pixel I brought mine back for. Had the manager overide the restocking fee on the computer and walked out with a brand new one in the box.
     

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