Earbuds may be non-compatible with the phone. That happens, I had a pair of beats that would cause my laptop to crash because of the way the controls were wired on the beats. The phone is not recognizing the earbuds. If a second pair exhibits the same thing, it may be the phone has a bad earbud sensor.I have an iPhone 5c and I have non Apple earbuds I plug them in and play my music and the music comes out of the phone speaker. What do I do?