iPhone hotspot and Windows 8.1

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ksalito56, Sep 14, 2014.

  1. ksalito56 macrumors newbie

    Joined:
    Mar 2, 2012
    Location:
    Amite, LA
    #1
    My parents just purchased a new Asus Q302LA laptop with windows 8.1. They cannot get the laptop to connect successfully to their hotspot.

    They have no problem if the phone is connected by USB, but it won't work for wifi. I can only get a limited connection, I did a diagnosis and get this error message:

    "No response default gateway DHCP server"

    I called Asus, they had me uninstall the wifi device (it's an intel wifi card) turn off the computer and try again. That didn't help, they don't know what else to do. It connects fine with any other wifi. The laptop also won't recognize the phone as a bluetooth device. It has the phone on the bluetooth list, but won't connect. I tried deleting it, but it won't let me.

    I have this issue with 3 different iPhones, iphone 5 and 5s. Other laptops connect no problem, but they aren't running Win 8.1

    Anybody have a clue how to get this laptop to recognize the hotspot as a wifi?
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Did you install the latest itunes version on that windows 8.1 laptop?
    That might help cause itunes also installs the iphone drivers needed for tethering and for the computer to recognize the iphone as a wireless network device.
     
  3. PM-Performance macrumors 6502

    Joined:
    Feb 12, 2012
    #3
    We run windows 8.1 at work. We had some issues with Cisco any connect causing connections issues, and I think wireless drivers in the lenovos needing to be updated here and there. We imaged with some pretty old ones.
    I have used it a few times with success though on our 8.1 laptops.

    you using windows to manage wireless? Or something else from asus or like an intel Pro wireless software?
    We don't run itunes out our computers, so I don't think that has anything to do with it. It's not a driver issue with the phone if the phone is not connected physically to the computer.
     
  4. ksalito56 thread starter macrumors newbie

    Joined:
    Mar 2, 2012
    Location:
    Amite, LA
    #4
    I do have the latest iTunes. I am assuming when Asus had me uninstall and try again it updated the drivers. I will have to go to the Intel website and see if they have any tips.

    I also know its not the carrier, I tried AT&T and Verizon. The phones work on my Mac and Dell laptop, so it can't be the phones.

    It definitely has to do with the Asus, just not sure what.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Yes, sounds like a wireless driver issue with that particular laptop.
     
  6. ksalito56 thread starter macrumors newbie

    Joined:
    Mar 2, 2012
    Location:
    Amite, LA
    #6
    Keep your fingers crossed, I downloaded the driver update. Looks like its working. Trying to work it hard, with searching internet, see how long it lasts.

    But before it lost connection as soon as I tried to search.

    Thanks for everyones help.
     
  7. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    Great, hope it doesn't give you any more problems.
     
  8. myeagley macrumors newbie

    Joined:
    Sep 21, 2014
    #8
    limited connectivity issue solution

    Go to the battery icon on the bottom tool bar and right click. Then go to power options->change plan settings->change advanced power settings->wireless adapter settings->power saving mode-> then make sure both plugged in and wireless are set to maximum performance. Every time windows does an update this resets and you have to manually go back and reset it again. This works every time for me.
     

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