My parents just purchased a new Asus Q302LA laptop with windows 8.1. They cannot get the laptop to connect successfully to their hotspot. They have no problem if the phone is connected by USB, but it won't work for wifi. I can only get a limited connection, I did a diagnosis and get this error message: "No response default gateway DHCP server" I called Asus, they had me uninstall the wifi device (it's an intel wifi card) turn off the computer and try again. That didn't help, they don't know what else to do. It connects fine with any other wifi. The laptop also won't recognize the phone as a bluetooth device. It has the phone on the bluetooth list, but won't connect. I tried deleting it, but it won't let me. I have this issue with 3 different iPhones, iphone 5 and 5s. Other laptops connect no problem, but they aren't running Win 8.1 Anybody have a clue how to get this laptop to recognize the hotspot as a wifi?