iPhone/ipad email search issues with gmail

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Akapplefan, Nov 23, 2015.

  1. Akapplefan macrumors member

    Joined:
    Sep 11, 2014
    #1
    hi all,

    been having this problem for a long time now.

    basically every time i search for mail on my iPhone or iPad i get this error:

    CANNOT GET MAIL
    the mail server "imap.gmail.com" is not responding...

    i have tried deleting the account and re enabling but no luck.

    any help would be appreciated.

    thanks

    ak
     

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  2. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    What do you see at Settings>Mail, Contacts, Calendars>[your account]>Account>SMTP?
     
  3. Akapplefan thread starter macrumors member

    Joined:
    Sep 11, 2014
    #3
    i see this:
     

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  4. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    If you're not using those other SMTP servers, delete them.
     
  5. Akapplefan thread starter macrumors member

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    Sep 11, 2014
  6. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #6
    No. You only need the one applicable to your email account(s).

    They're "Off" but you want to eliminate them as possible troublemakers.
     
  7. Akapplefan thread starter macrumors member

    Joined:
    Sep 11, 2014
    #7
    Tried that but still get the same message popping up
     
  8. Akapplefan thread starter macrumors member

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    Sep 11, 2014
  9. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
  10. Akapplefan thread starter macrumors member

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    Sep 11, 2014
  11. Akapplefan thread starter macrumors member

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    Sep 11, 2014
  12. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #12
    I asked about iOS because Google considers anything before iOS 7 as "less secure" and you have to "allow" them if you're not on two-step verification.

    Perhaps enabling two-step verification (which I recommend) and creating an app-specific password for iOS Mail would clear this up.
     
  13. Akapplefan thread starter macrumors member

    Joined:
    Sep 11, 2014
    #13
    I tried that before but no luck. Went to the Apple Store and they said it was a google issue and when I email google on it no one knows why. Does anyone else have this problem that you know of? Can't just be my account that has these issues. It fetches mail perfectly fine it is only when I search for mail that it comes up with that error.

    I don't have 2 step on but tried it once. Don't think I would need it.
     
  14. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #14
    Haven't seen the search-only issue.

    If you want to dig into this further you could create a brand new Gmail account (for experimentation), leave it with the default settings, send a few emails in and out of it and then attempt a search. If a different account works, it could be something about your current Gmail setup.

    Have you tried changing your Google password?
     
  15. Akapplefan thread starter macrumors member

    Joined:
    Sep 11, 2014
    #15
    Have tried literally everything.

    Is there any other setting it could be? On my computer using mac mail I don't have this issue
     

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