I live in the USA, we bought an iPhone through ebay which was registered in Canada. Long story short, it wasn't working even with the little unlocking SIM card thing! SO...I tool it to an apple retail store the guy there did a reset which blanked out the whole thing and we are unable to put the firmware back on the phone. Can you tell me what I should do? From what i understand I need to download custom firmware for this phone, but iTunes isn't recognizing it and I don't know how to get into the iPhone to follow Direction? I am a NOVICE!!!