iPhone keeps asking for password for store but have touch enabled

Discussion in 'iPhone' started by DiscoDude77, Jun 6, 2016.

  1. DiscoDude77 macrumors newbie

    Joined:
    Oct 9, 2014
    #1
    This has bugged me for a while. I have the setting to enable purchases/downloads from the iOS store via fingerprint. But time after time, I have to use my actual password.

    I've set and reset the setting, it seems to only work once then goes back to requiring password.

    Help!
     
  2. bruinsrme macrumors 601

    bruinsrme

    Joined:
    Oct 26, 2008
    #2
    Ran into this. Check to make sure your iTunes and iCloud accounts are correct in the settings.

    I signed out of both and signed back in and it stopped.
     
  3. DiscoDude77 thread starter macrumors newbie

    Joined:
    Oct 9, 2014
    #3
    I checked and the settings are correct.

    how can I sign out of them on the iPhone? Is that what you mean? I also have a PC with iTunes and Apple Cloud going.
     
  4. mawool01 macrumors member

    mawool01

    Joined:
    Sep 27, 2010
    #4
    Do you periodically restart your phone? I know for me everytime I restart my phone I have to reenter my password in the app store.
     
  5. DiscoDude77 thread starter macrumors newbie

    Joined:
    Oct 9, 2014
    #5
    no i don't restart often so it's something else causing it
     
  6. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #6
    If you don't make a purchase after 48 hours of your last purchase or signing in, you will have to sign in again. It auto-times out at 48 hours. Additionally, if your phone restarts or resprings, you will need to enter your password again to enable Touch ID for iTunes.
     
  7. C DM, Jun 6, 2016
    Last edited: Jun 6, 2016

    C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #7
    It certainly does that for restarts, but I don't recall it doing that for 48 hours of not purchasing/downloading something (48 hours of not using TouchID at all being somewhat different from that).
     
  8. DiscoDude77 thread starter macrumors newbie

    Joined:
    Oct 9, 2014
    #8
    oh i see - it must be the 48 hour thing, didn't know that. Is there anyway I can disable the 48 hour thing?
     
  9. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    Trying to find the source, but I remember reading about the 48 hour timeout when the iPhone 5s was announced. The 48 hour timeout applied to both unlocking the phone and iTunes/App Store purchases. If I can find the source I will post it here, but its been over 2 years. There is no way to disable it. It is a security precaution.
     
  10. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #10
    Looking at the TouchID information Apple provides at http://support.apple.com/en-us/HT204587 it seems that the 48 hour restriction isn't something that is listed in relation to the use of TouchID for App Store or iTunes store (just in relation to unlocking the device basically).
     
  11. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    I remember reading that it applied to both. But all the documentation I am finding now is only referring to what you found as well, only unlocking the phone is subject to the 48 hour timeout. But I have noticed on multiple occasions that it only asks for my password after the 48 hours have passed since my previous purchase. I know its not for a respring or restarting the device because my phone itself is not asking for the passcode. Only iTunes/App Store is asking for Apple ID password.
     
  12. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #12
    Not quite sure what would be behind it. In my expeience I would only come across that after a restart.
     
  13. DiscoDude77 thread starter macrumors newbie

    Joined:
    Oct 9, 2014
    #13
    Whelp, that 48 hour theory is debunked. Just tried getting another app and it asked for my password again...

    And I haven't restarted it, of course.
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    I guess it could be a problem with your phone. I have experienced the 48 hour timeout dozens of times.

    I just wish I could find the source. Spent 30 minutes looking for it.
     
  15. DiscoDude77 thread starter macrumors newbie

    Joined:
    Oct 9, 2014
    #15
    I guess I could bring it into the Genius Bar then.
     
  16. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #16
    Call or Chat with Apple? Probably easier.
     
  17. ATC macrumors 6502a

    Joined:
    Apr 25, 2008
    Location:
    Canada
    #17
    Not sure how helpful this is but I have the same issue as the OP except on mine I believe it's caused by an unrelated problem that results in my phone randomly restarting while charging overnight. I sometimes wake up in the morning only to find my phone asking for passcode to unlock. When I try to get an app from the app store it says "Touch ID requires your password when iPhone restarts. Enter the password for xxxxxxx".
     

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