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Are you also having trouble with no reception? My wife's 5s came out of the box like that and I had to go to the at&t store to have them reset and re-activate it. Nothing I did at home cured the problem.
 
Reception has always been lousy compared to those on Verizon, but losing phone number started about a month ago. I'll go to apple store to see if they can fix it
 
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