iPhone lost, now iCloud contacts have disappeared

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by ajbcole, Jan 4, 2012.

  1. ajbcole macrumors newbie

    Joined:
    Jan 4, 2012
    #1
    Hello - I have searched these forums and the internet for a solution to my problem but have had no luck.

    I had an iPhone 4S which was set up and synced with iCloud, as well as my MacBook Pro. I lost my iPhone last week whilst abroad in the Bahamas (I live in the UK). I called my network operator (Vodafone) who barred the SIM and the handset so they could no longer be used.

    However, now when I open my address book on my MacBook, or log into iCloud.com, ALL of my contacts have disappeared!!

    I can see in the iCloud settings (in System Preferences) that the last backup date was the day before the iPhone was lost.

    It will be a week or two before I am able to get a new iPhone due to insurance claims, etc., and am very concerned as to whether I will get all of these contacts back if I do a restore from the iCloud backup on the new phone.

    I also do not understand why all contacts have disappeared from my MacBook and iCloud.com.

    Any help or reassurances would be greatly appreciated!

    Thanks
     
  2. ugahairydawgs macrumors 68030

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #2
    Just a guess, but I would imagine the person that found/stole your phone deleted them. Killing the SIM is a good idea, but I would have done a remote wipe first. Without that the person that has it is free to connect to wifi and keep using for everything but calls.
     
  3. ajbcole thread starter macrumors newbie

    Joined:
    Jan 4, 2012
    #3
    Thanks for the reply. Vodafone had actually barred my data roaming a few days before it was lost/stolen (I exceeded my data cap), so I wasn't able to do a remote wipe or use the find my iPhone service on iCloud.com.

    If someone did indeed steal the phone, connect it to Wi-Fi and delete all of my contacts, do you think that the the iCloud back-up from before the loss will have my contacts? Otherwise I don't see how to get any of them back...

    According to Vodafone they also barred the handset itself (not sure what that means), but I suppose if it was stolen then the contacts could have been deleted beforr that.

    Many thanks for your help, much appreciated!
     

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