iPhone - Need to call Apple to activate

[Sammypurple]

So today I got this email from apple after trying to activate my iPhone:

"Dear Apple Customer,
We appreciate your recent iPhone purchase at the Apple Store.
We are eager to activate your iPhone, however we have identified a problem with the information you provided during activation.
To complete your activation, please call us at 1-877-284-6834 and reference your Activation ID: -----------------.
We apologize for any inconvenience, and appreciate your business.
Thank you for shopping at the Apple Store!
Sincerely,
The Apple Store Team
www.apple.com/support"

Has anyone else gotten this? What info do they need? I have been on hold for the past hour and 45 minutes 🙂mad🙂 so I want to make the actual talking fast!

 

[fireshot91]

Maybe you entered in your social security number wrong?

 

[Sammypurple]

I will be so mad if that's all they needed and I was stuck on hold for this long!

 

[EricBrian]

Maybe you entered in your social security number wrong?

This is what happened to me... wrong social. But I knew right away since they declined the purchase.

I had to go to an AT&T store and bring 2 IDs and my ssn card. They fixed and then I was able to order.

 

[Sammypurple]

Couldn't they just let me fix the SS# online?

 

[abijnk]

Couldn't they just let me fix the SS# online?

That would be a huge security vulnerability. Then essentially you could just guess until you got something valid. Even if they limit it to like a three-try thing, that would be hairy.

 

[Sammypurple]

That would be a huge security vulnerability. Then essentially you could just guess until you got something valid. Even if they limit it to like a three-try thing, that would be hairy.

I guess...but seriously waiting this long to fix something that small really has lowered my opinion of Apple's customer service.

 

[DiamondMac]

Some here have said that instead of activating online, they just called Apple/AT&T and everything worked out

So, it isn't uncommon.

 

[Sammypurple]

Ok the problem was that my AT&T bill was past due, BY ONE DAY! Seriously AT&T, refusing to activate my new phone because I didn't pay my bill yesterday. That is just retarded!

 

[DiamondMac]

Ok the problem was that my AT&T bill was past due, BY ONE DAY! Seriously AT&T, refusing to activate my new phone because I didn't pay my bill yesterday. That is just retarded!

If they sent you the email the day AFTER it was due, I don't really see a problem with that

 

[Sammypurple]

If they sent you the email the day AFTER it was due, I don't really see a problem with that

Well, yes, but any way it still is silly of them to do that. Eathier way they are going to be making more money from me considering I had a first gen iPhone before so now the bill is more.