iPhone - Need to call Apple to activate

Discussion in 'iPhone' started by Sammypurple, Jun 26, 2009.

  1. Sammypurple macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #1
    So today I got this email from apple after trying to activate my iPhone:

    "Dear Apple Customer,
    We appreciate your recent iPhone purchase at the Apple Store.
    We are eager to activate your iPhone, however we have identified a problem with the information you provided during activation.
    To complete your activation, please call us at 1-877-284-6834 and reference your Activation ID: -----------------.
    We apologize for any inconvenience, and appreciate your business.
    Thank you for shopping at the Apple Store!
    Sincerely,
    The Apple Store Team
    www.apple.com/support"


    Has anyone else gotten this? What info do they need? I have been on hold for the past hour and 45 minutes :)mad:) so I want to make the actual talking fast!
     
  2. fireshot91 macrumors 601

    fireshot91

    Joined:
    Jul 31, 2008
    Location:
    Northern VA
    #2
    Maybe you entered in your social security number wrong?
     
  3. Sammypurple thread starter macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #3
    I will be so mad if that's all they needed and I was stuck on hold for this long!
     
  4. EricBrian macrumors 6502a

    EricBrian

    Joined:
    Jul 30, 2005
    #4
    This is what happened to me... wrong social. But I knew right away since they declined the purchase.

    I had to go to an AT&T store and bring 2 IDs and my ssn card. They fixed and then I was able to order.
     
  5. Sammypurple thread starter macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #5
    Couldn't they just let me fix the SS# online?
     
  6. abijnk macrumors 68040

    abijnk

    Joined:
    Oct 15, 2007
    Location:
    Los Angeles, CA
    #6
    That would be a huge security vulnerability. Then essentially you could just guess until you got something valid. Even if they limit it to like a three-try thing, that would be hairy.
     
  7. Sammypurple thread starter macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #7
    I guess...but seriously waiting this long to fix something that small really has lowered my opinion of Apple's customer service.
     
  8. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #8
    Some here have said that instead of activating online, they just called Apple/AT&T and everything worked out

    So, it isn't uncommon.
     
  9. Sammypurple thread starter macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #9
    Ok the problem was that my AT&T bill was past due, BY ONE DAY! Seriously AT&T, refusing to activate my new phone because I didn't pay my bill yesterday. That is just retarded!
     
  10. DiamondMac macrumors 68040

    DiamondMac

    Joined:
    Aug 11, 2006
    Location:
    Washington, D.C.
    #10
    If they sent you the email the day AFTER it was due, I don't really see a problem with that
     
  11. Sammypurple thread starter macrumors regular

    Sammypurple

    Joined:
    Feb 1, 2008
    Location:
    Massachusetts, United States
    #11
    Well, yes, but any way it still is silly of them to do that. Eathier way they are going to be making more money from me considering I had a first gen iPhone before so now the bill is more.
     

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