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iPhone needs to be replaced. Go through Verizon or Apple?

ECUpirate44

ECUpirate44

macrumors 603
Original poster
Mar 22, 2010
5,750
8
NC
As the title says, my iPhone 4 needs to be replaced. All of a sudden my ear piece doesn't work and I've already tried the headphone trick and restored twice. It's a Verizon iPhone bought in April so I'm under the 1 year warrantee still. My question is which do you think it would be better to go through for my replacement Verizon or Apple? What is Verizon's replacement policy? Do they replace them with brand new or refurbished iPhones? I believe Apple does remanufactured. Is there any difference? Does it matter one or the other? Thanks.
 
ECUpirate44 said:
As the title says, my iPhone 4 needs to be replaced. All of a sudden my ear piece doesn't work and I've already tried the headphone trick and restored twice. It's a Verizon iPhone bought in April so I'm under the 1 year warrantee still. My question is which do you think it would be better to go through for my replacement Verizon or Apple? What is Verizon's replacement policy? Do they replace them with brand new or refurbished iPhones? I believe Apple does remanufactured. Is there any difference? Does it matter one or the other? Thanks.
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I've always heard sketchy reports from provider stores so personally, I prefer to go to the source, aka Apple.
 
ECUpirate44 said:
What is apples replacement policy? Remanufactured?
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All you have to do with Verizon is call them up tell em your problem and they will next day a new iphone for $12.00 or 2 day 6.00 or free 2-5 days. I just did this yesterday for the second time. Very easy Verizon is great i didnt have to go to the store or anything did it all over the phone
 
SirStrumalot said:
Usually, refurbished. It's very rare for them to whip one out of the box.
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Any difference between refurbished and remanufactured or am I making that up? Lol.

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hondaivtec2007 said:
All you have to do with Verizon is call them up tell em your problem and they will next day a new iphone for $12.00 or 2 day 6.00 or free 2-5 days. I just did this yesterday for the second time. Very easy Verizon is great i didnt have to go to the store or anything did it all over the phone
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"new" or refurb?
 
ECUpirate44 said:
Replacements from Apple look like new, new battery, ect right?
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You need to go to Apple, the replacement you get from a carrier may not be that great.

Apple makes sure that on their refurbs the outside is perfect condition and the battery is new or at full capacity.

The refurbs actually go through more testing then the new phones.
 
Apple would be the best bet. The local Verizon store here won't even touch an iPhone you bring in for replacement. They just say "We aren't authorized to perform any type of maintenance or to replace your iPhone. Go to Apple."

It is a corporate store, and not a reseller or whatever they are called. I can understand why they can't fix, but they can't even replace.
 
Thanks everyone. Should I have any difficultly at all having Apple replace this phone?
 
RafaelT said:
You need to go to Apple, the replacement you get from a carrier may not be that great.

Apple makes sure that on their refurbs the outside is perfect condition and the battery is new or at full capacity.

The refurbs actually go through more testing then the new phones.
Click to expand...

You know Apple refurbishes the ones Verizon sends as replacements?
 
ECUpirate44 said:
As the title says, my iPhone 4 needs to be replaced. All of a sudden my ear piece doesn't work and I've already tried the headphone trick and restored twice. It's a Verizon iPhone bought in April so I'm under the 1 year warrantee still. My question is which do you think it would be better to go through for my replacement Verizon or Apple? What is Verizon's replacement policy? Do they replace them with brand new or refurbished iPhones? I believe Apple does remanufactured. Is there any difference? Does it matter one or the other? Thanks.
Click to expand...

If you have an Apple Store in your town, it is a no brainer where to go.
 
It fixed itself, but now It's doing it again 2 months later. I think i'm just going to get it replaced now, but I'm not thrilled about getting a refurb :rolleyes:
 
ECUpirate44 said:
It fixed itself, but now It's doing it again 2 months later. I think i'm just going to get it replaced now, but I'm not thrilled about getting a refurb :rolleyes:
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Other than the packaging, you'll be hard pressed to tell the difference between an Apple refurb and a brand new unit. I always buy refurb from Apple if I can't save more by getting it new from Amazon. In my experience, Apple refurbs are top notch.
 
Refurbs are fine dude. They get a new battery and an all new outer shell: Front Glass, Back Glass, Stainless Steel band. Plus they are thoroughly tested to make sure everything is in working order and you get a 90 day replacement period if anything isn't right.

90 days or the rest of your warranty, I believe. Whichever is longer.
 
Don't be worried about getting a refurb. If people here hadn't told you it was a refurb and you were just looking at the phone, you wouldn't be able to tell the difference. Apple's refurbs are great.
 
+1 for Apple refurbs. You'll get a mint phone back that will certainly be in better condition than what you'll be handing in. I've received a few refurbished products and they are essentially brand new. You'll just get it in a brown box instead of the typical Apple packaging. No worries here.
 
tardman91 said:
Other than the packaging, you'll be hard pressed to tell the difference between an Apple refurb and a brand new unit. I always buy refurb from Apple if I can't save more by getting it new from Amazon. In my experience, Apple refurbs are top notch.
Click to expand...

Kyotoma said:
Refurbs are fine dude. They get a new battery and an all new outer shell: Front Glass, Back Glass, Stainless Steel band. Plus they are thoroughly tested to make sure everything is in working order and you get a 90 day replacement period if anything isn't right.

90 days or the rest of your warranty, I believe. Whichever is longer.
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sweetbrat said:
Don't be worried about getting a refurb. If people here hadn't told you it was a refurb and you were just looking at the phone, you wouldn't be able to tell the difference. Apple's refurbs are great.
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SuperSnake2012 said:
+1 for Apple refurbs. You'll get a mint phone back that will certainly be in better condition than what you'll be handing in. I've received a few refurbished products and they are essentially brand new. You'll just get it in a brown box instead of the typical Apple packaging. No worries here.
Click to expand...

Thanks guys.
 
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