My wife bought an iPhone 4s. it turned out to be a dud (it would not charge). She went back to the Apple store 48 hours after purchase. They gave her a "new" one, but it was not in the original box, and came in a re-usable plastic box that the Apple store kept it in. They said it was not refurbished, "new" and never used by anyone as a phone, and it went through more testing than an out-of-box iphone. Sure sounds like a refurbished iPhone to me. Was this really a refurbished iPhone?