iPhone 'No Service' problem

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Hook85, May 8, 2016.

  1. Hook85 macrumors member

    Hook85

    Joined:
    Jul 15, 2015
    Location:
    Sheffield, UK
    #1
    Evening all.

    I have a problem with my girlfriend's iPhone 6 and I'm somewhat baffled.

    When she is making a voice call fairly regularly the call will drop and the phone will display No Service even if she's in an area with full signal.

    In order to rectify the problem we've done the following, in this order:
    1) We reset the network settings,
    2) Restored the software
    3) Contacted EE who did some sort of 'refresh'
    4) Replaced the iPhone at the Apple Store
    5) Replaced the Sim Card.

    None of these have worked - the problem continues to persist.

    Any ideas please?
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    That sounds more like a problem with your carrier not the iPhone 6. (Since you replaced the phone and the sim card plus all the other trouble shooting you've done.)
     
  3. Sheller macrumors newbie

    Joined:
    Jun 26, 2012
    #3
    I'm having the same issue. I've had to restore my iPhone 6 once so far and it fixed the issue, but happened again yesterday. I have an appointment today with Apple to see if they can figure it out. I can say that I swapped my SIM card with my wife's and my phone still couldn't find service (with her card). My card in her phone seems to work fine.
     
  4. MiniGeek macrumors member

    Joined:
    Apr 10, 2016
    #4
    Hook85, it really looks like you've covered all the bases in terms of troubleshooting. Do you have the option of changing carriers?
     
  5. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #5
    other ideas.

    refresh the PRL table.
    ( power down the phone , remove sim , power on phone, after the iPhone boots up, and unlocks and you are at the home screen, and when the iPhone says no sim, this is when you insert the sim card ) this will cause the iPhone to search and refresh the PRL )

    submit a support ticket with your carrier
    -- i did this with t-mobile once, in 3 days they sent out an engineer to the location i complained about and they checked the towers, AT&T isn't so friendly, they tell you to just log the location with their iPhone app, "x marks the spot"

    complain to the canadian version of the FCC

    use wifi calling

    switch carriers or ask to be let out of your contract

    when you usually call the phone company to complain they just dismiss it and try to blame something else. be persistent. personally ask them to come to your location and check your area.
     
  6. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #6
    it might be worth a shot, make sure they know the imei of your device is on their records.
     
  7. MiniGeek macrumors member

    Joined:
    Apr 10, 2016
    #7
    After viewing this thread, I contacted my cell phone carrier because I just had an iPhone 6 replaced. This is my second replacement, and the first replacement would not work with my carrier. (Hence, replacement #2.) The tech I spoke to said there had been some issues with replacement phones on this carrier. So far, my 2nd replacement IS working, but he sent an unlock request anyway. Maybe you could try THAT, since you have already had the actual phone replaced. Make sure it is unlocked?
    Just grabbing at straws here. As I said, you've really covered all the bases already.
     

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