iPhone "not eligible for return"?

Discussion in 'iPhone' started by ijen0311, Sep 22, 2014.

  1. ijen0311 macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #1
    This is how my phone is listed in my Apple store account. Why would this be? Obviously it's not 14 days old.
     
  2. roberthodgson macrumors regular

    Joined:
    Jul 18, 2010
    #2
    Call in and talk to a rep they will issue a RMA not sure what the online system will not authorize a return I had to call in to get my return authorized
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    Is that a status on your order via apple.com? "Not eligible to cancel or return" means the item is preparing for shipment and you can't cancel or change your order. However, once the item ships, you may be able to make a return from the Orders page.
     
  4. ijen0311 thread starter macrumors 65816

    ijen0311

    Joined:
    Jul 4, 2009
    #4
    It's already here, just thought it was odd.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    Then the order page should have been updated. Not sure why it hasn't. Maybe just a glitch.
     
  6. jbromer macrumors 6502a

    jbromer

    Joined:
    Jul 13, 2008
    Location:
    MD, USA
    #6
    Mine said this even after it arrived, and when I clicked on why, it said because it hadn't been delivered. It also says on the website you can't do a store return, but I was able to return/exchange mine at the local Apple Store.
     

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