iphone not recongized in itunes since itunes 9 updated. iphone will not charge

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tracygibson, Apr 10, 2010.

  1. tracygibson macrumors newbie

    Joined:
    Apr 10, 2010
    #1
    Iphone would not charge (wall charger). Plugged into computer and Itunes message said update itunes before iphone can charge. Did that. Now itunes will not recongized iphone nor will it charge. have uninstalled everything and reinstalled (twice). Have reset phone mulitple times. No luck. Anyone else experiencing this problem? Any suggestions?
     
  2. upaymeifixit macrumors 6502a

    upaymeifixit

    Joined:
    Feb 13, 2009
    #2
    I've not seen anything like this, are you on a Mac?
     
  3. tracygibson thread starter macrumors newbie

    Joined:
    Apr 10, 2010
    #3
    no i am windows user. windows 7. specifically i plugged the phone in to the wall, it would not charge. i plugged into itunes. message popped up that i had to install the latest update of itunes (itunes 9) before it would recongize my device. help?!
     
  4. upaymeifixit macrumors 6502a

    upaymeifixit

    Joined:
    Feb 13, 2009
    #4
    Unfortunately, on Windows, it could be a number of things, drivers, conflicting software, lots of stuff. I would turn to google for this. Maybe try it on another computer. Sorry.
     
  5. cjmillsnun macrumors 68020

    Joined:
    Aug 28, 2009
    #5
    That part there tells me you need a genius bar appointment. Sounds like your phone is on the fritz and you need a replacement.
     
  6. Jesse Owen macrumors newbie

    Joined:
    Apr 11, 2010
    #6
    yes i see that in belgium one of the members look here

    http://www.belgium-iphone.com/forum/viewtopic.php?f=48&t=40962

    after several hard reset/restore

    this problem dissapear !
     
  7. hamlinspahn macrumors regular

    Joined:
    Apr 9, 2010
    Location:
    Oklahoma City
    #7
    iPhone Cable

    Try using your iPod cable if you have one. If it works it sounds like it was a cable problem. If it doesn't it sounds like a hardware problem on the iPhone.
    I guess it could be a software problem but since the wall brick won't charge it I doubt it.
     

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