Iphone not responding, but can receive calls....help!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kkrogers, Jan 22, 2008.

  1. kkrogers macrumors newbie

    Joined:
    Sep 9, 2007
    #1
    All of a sudden today, I cannot "wake up" my iphone! I put it on the dock and it still will not respond, no matter what button I push. I can receive calls, but it doesn't ring, I can only tell because it lights up for that. I have tried syncing it and it didn't help. Should I restore through itunes? If I do that, will it wipe out all of my contacts and settings? I am running the latest January update. I have not had any problems with this phone until now!

    Help!!

    Thanks,
    Kan
     
  2. eddietr macrumors 6502a

    Joined:
    Oct 29, 2006
    Location:
    Virginia
  3. kkrogers thread starter macrumors newbie

    Joined:
    Sep 9, 2007
    #3
    I cannot even turn it on or off. How do you reboot it?

    Thanks,
    K
     
  4. eddietr macrumors 6502a

    Joined:
    Oct 29, 2006
    Location:
    Virginia
    #4
    Try holding down the home button and the sleep button (on the top edge) together for several seconds until you see an apple icon on a black background.

    Then the phone will reboot and eventually go back to the home screen. Hopefully that fixes it.
     
  5. kkrogers thread starter macrumors newbie

    Joined:
    Sep 9, 2007
    #5
    Okay, got it!!

    I did a search on rebooting and found out to hold down the lock and home buttons for ten seconds. This restarted it and it is working now.

    Thanks for your help!!
    Kan
     
  6. eddietr macrumors 6502a

    Joined:
    Oct 29, 2006
    Location:
    Virginia
    #6
    Great. Glad it worked out.
     

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