iphone not showing in itunes after windows reinstall

Discussion in 'iPhone Tips, Help and Troubleshooting' started by gingertea, Jul 29, 2012.

  1. gingertea, Jul 29, 2012
    Last edited: Jul 29, 2012

    gingertea macrumors newbie

    Joined:
    Jul 29, 2012
    #1
    Hi
    Can anybody please help me with this, I've tried googling the problem but no luck.

    I freshly installed Windows XP onto a new hard drive, and have installed the latest version of iTunes (10.6.3.25). I had copied all my data from my old XP installation onto the new hard drive, including my iTunes directory (iphone sync data - apps, music) , so I just pointed iTunes at the directory and it happily loaded all my apps.
    I also successfully reauthorised the computer - though it thinks this is the second computer I have authorised (even though I only have 1 computer, but it's a new hard drive and fresh OS installation) - does this make a difference to syncing? If so, is there some way I can convince iTunes that I actually only have one computer?
    When I plugged my iphone 3GS in, Windows picks up the device, but iTunes doesn't.
    So I uninstalled and reinstalled iTunes, and rebooted my computer, with no luck.

    Does anyone know what is going on? Many thanks!

    Edit: iphone is not jailbroken.
    Edit: I have confirmed Apple Mobile Device Support is installed.
     
  2. icecapuk10 macrumors newbie

    Joined:
    Jul 28, 2012
    Location:
    UK
    #2
    Hi gingertea, what service pack are you running on XP? for iTunes to run correctly you must be on Windows XP Service Pack 2 or later.

    you can find out by clicking Start > Run > type "winver" without the quotes. This will bring up a box letting you know which servicepack you are running on XP I.E. SP1,SP2 or SP3. If you are on SP1 then i would suggest windows updates to get to the minimum spec.

    Hope this helps.
     
  3. gingertea thread starter macrumors newbie

    Joined:
    Jul 29, 2012
    #3
    re: iphone not showing in itunes after windows reinstall

    Hi icecapuk10,
    Thanks for the reply.
    I am running service pack 3.

    gingertea
     
  4. gingertea thread starter macrumors newbie

    Joined:
    Jul 29, 2012
    #4
    Moving to Apple support

    Hi, I'm going to move this question over to the Apple support communities, which is where I probably should have put it in the first place. Thanks!
     
  5. batting1000 macrumors 604

    Joined:
    Sep 4, 2011
    Location:
    Florida
    #5
    Try steps 3 and 4 on here:

    http://support.apple.com/kb/TS1538
     

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