iPhone not updating to 4.2

Discussion in 'iPhone Tips, Help and Troubleshooting' started by GrahamZA, Nov 23, 2010.

  1. GrahamZA macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Cape Town, South Africa
    #1
    I'm having a problem where iTunes isn't updating my iPhone, or a co-worker's, to 4.2 for some odd reason. At home I get this message and she gets it at work:

    "There was a problem downloading the software for the iPhone "xxxxx iPhone:. An unknown error occurred (9006). Make sure your network settings are correct and your network connection is active, or try again later."

    We both have the iPhone 4 (4.1) 16GB models and iTunes 10.1.

    Any suggestions or ideas?
     
  2. ScottNWDW macrumors 65816

    ScottNWDW

    Joined:
    Jul 10, 2008
    Location:
    Orlando, Florida
    #2
    I am having the exact same problem with both my iPhone 4 (32GB) and my iPad (32GB WiFi).
     
  3. GrahamZA thread starter macrumors newbie

    Joined:
    Nov 23, 2010
    Location:
    Cape Town, South Africa
    #3
    Alright I've managed to fix it!

    I disabled my anti-virus (Kaspersky) during the download and update process and it was perfect!
     
  4. ScottNWDW macrumors 65816

    ScottNWDW

    Joined:
    Jul 10, 2008
    Location:
    Orlando, Florida
    #4
    Same solution worked for me as well yesterday. Kaspersky was the problem as well.
     
  5. ChrisGuy macrumors newbie

    Joined:
    Nov 7, 2010
    #5
    having the same problem even with no anti virus running!!! its just not working, other forums say just try it over and over then it will work, but i am on try 9/10!!
     

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