Iphone on lock mode.... can't use phone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by newyorkman, Jun 3, 2008.

  1. newyorkman macrumors newbie

    Joined:
    Jun 3, 2008
    #1
    I purchased an iphone off ebay about 3 weeks ago and I recieved it a week ago. I finally purchased itunes and after I connected the iphone to my comp it went into a screen that I can't get out of. Originally it was fine and I was able to scroll through the phone, but I hadn't put my SIM in immediately because I work for a painting company so I waited about a week till I was done my project to throw my SIM card in.

    So basically it's in the 'unlock' screen where you have to slide the cursor to unlock the phone then put in my password. It doesn't let me touch anything on the screen and it just stays as it does. The screen only appears when I plug in the USB to my comp.

    I have no idea what's happened and I can't get do anything, its just staying the way it is. I can't touch, or even take off the phone with the 'off/on' button at the top.

    I've sent an email to the person who I won the phone off of, yet he is also unsure of what has happened. I was just roaming the net and I found this site and would appreciate any help. Thank you very much.

    Carl Armsson
     
  2. lindsayanng macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #2
    is this a jailbreak iphone for use with a carrier other than ATT (assuming your in the US)? Or has it been hacked?
     
  3. razorianfly macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #3
    So what you are basically stating is that the device has lost all touch sensitivity, i.e. the device no longer recognizes a touch gesture from you?

    R-Fly
     
  4. Flowbee macrumors 68030

    Flowbee

    Joined:
    Dec 27, 2002
    Location:
    Alameda, CA
    #4
    You purchased iTunes?
     
  5. lindsayanng macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #5
    that was GOING to be my next question, i figured i would leave it alone.. iTunes is free
     
  6. newyorkman thread starter macrumors newbie

    Joined:
    Jun 3, 2008
    #6
    Yes that is exactly it.
    I'm from New York, but I'm currently in Toronto for a few months. The phone is unlocked as well.

    I didn't purchase Itunes it was a typo. I downloaded it off the net.
     
  7. newyorkman thread starter macrumors newbie

    Joined:
    Jun 3, 2008
    #7
    No idea what a jailbreak iphone is. I'm in Toronto and the phone was shipped from Montreal.
     
  8. brn2ski00 macrumors 68020

    brn2ski00

    Joined:
    Aug 16, 2007
    #8
    Drive down to NY (or your closest Apple Store) and have them look at it.
     
  9. lindsayanng macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #9
    a jailbreak phone is one that is hacked so that you can use a NON ATT carrier OR add third part applications, ect. Are you SURE that when you purchased your phone, it was just a straight up iphone, a LOT of e-bay sellers are selling them pre-hacked.

    so if you can not do a restore or restart, then your ONLY option would be to bring it into an apple store.. are there any in toronto?
     
  10. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #10
    I guess you ignored the advice "do not update or upgrade the iphone firmware", thus restoring phone to locked stage. Fastest way is just to look at local craigslist for iphone unlock service.
     

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