http://www.intomobile.com/2010/06/2...problem-could-be-related-to-ios-not-hardware/ I think you guys might find that interesting. I'm getting the same issue with covering up the black box, but I'll tell you a little conversation I had with a support agent today. I called support and the lady said what has already been suggested, but she also said to wait it out and that there IS a firmware update coming out for it. I don't know if you can call and ask a support agent about this, but this is what I was personally told. I was eventually brought up to the specialist level talking to some higher-upper guy about a different issue I had which only took thirty minutes, of course . (My serial number had been deactivated because it got mixed up with a different iPhone, so I guess it had to be reactivated?) Edit I'd like to point out that this post was removed twice from the apple forums, the reason wasn't listed.