iPhone Problem Question

Discussion in 'iPhone' started by iPad Retina, Apr 3, 2015.

  1. iPad Retina, Apr 3, 2015
    Last edited: Apr 3, 2015

    iPad Retina macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #1
    Hello everyone, my friend and I think we beat the world record for number of iPhones that are defective

    The iPhone 5S mentioned has been swamped out 3 times internal screen damage and poor quality, and one screen replacement due to dust.

    Here is the list.

    2 iPhone 6 128GB with the Cresent Gate. One Gold. One Space Grey

    1 iPhone 6 128GB with home button loose Gold

    1 iPhone 6 Plus 64GB with the Cresent gate and poor coating on the home button only if your hand is warm, and some very sell them not recognized touch sensitive. Space Grey Launch Day

    1 iPhone 5S 64GB with backlight bleed still has warranty Space grey

    1 iPhone 5 64GB with sleep wake problem recall Eligible but hanging on one side on its last leg kinda still working

    1 iPhone 4S with major backlight leak

    Does anyone think this is kinda berserk, these phones aren't cheap and have poor quality control with new and refubished phone. Does anyone else find poor quality control.

    Post you iPhone list. All these phone have warranty or have a eligible recall and can be replaced or repaired. Expect the iPhone 4S.

    Will be heading to the Apple Store tomorrow or you can say today. For the iPhone 6 plus and iPhone 5S and maybe the others.

    What could cause a poor coating on the iPhone 6 plus home button. BTW I don't use lotion.

    Thank you for reading

    Post you list.
     
  2. Nhwhazup macrumors 68000

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #2
    I guess my family is just the opposite from yours. We've been buying iphones since the 3G and we've not had one that had a problem or had a phone to be replaced or didn't work or had an issue that needed to be addressed. None of us has even spoken to a Genius for anything other than purchases and a replacement silicone case due to the corners peeling issue. Between my husband and I and my daughters and husbands, we're looking at around 11 iPhones. Additionally, you can add 9 IPads with no issues as well.

    Now have I experienced an occasional lag with the Plus, definitely enough to say it or the software isn't up to par with my prior phones. I haven't experienced any resets or the reloading of tabs. The only issue for me has been a lag in rotation when using messages from time to time.

    Also, I can say the I am a bit anal with my electronics and would be complaining if I had a problem.

    Considering all your problems, I'm truly hoping my good luck continues. If I had all your product issues, I wouldn't have the patience to continue with iPhones and would have tried an Android product.
     
  3. ckc macrumors regular

    Joined:
    Nov 13, 2010
    #3
    Same as above.
     
  4. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #4
    On the phone with Apple with a senior advisor since the Genius Bar believes this is no big issu, as long as it doesn't affect the use of the phone. It doesn't need a repair or replacement
     
  5. PanAm-L1011 macrumors 6502

    Joined:
    May 29, 2010
    #5
    I have had iPhone 1, 3, 3G, 4, 5 and 6 plus and the only problem I ever had was the casing cracking on the 3. Sometimes I think people look for problems and are overly picky.
     
  6. Shanghaichica macrumors 603

    Shanghaichica

    Joined:
    Apr 8, 2013
    Location:
    UK
    #6
    Well I've owned the 3G, 4, 5S and 6 plus. The only one I ever had an issue with was the 3G, the home button stopped working after 11 months. Apple switched it out no questions asked. Since then I've had no problems.

    I've also owned the original iPad mini, the iPad air, the iPad mini 2, iPad mini 3 and the iPad air 2, 2 different models of the iPod touch 5th gen. I've not had any issues with any of them.
     
  7. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #7
    Update had a long talk with Apple and several senior advisors, they said they'll said they'll do a force replacement, do a one time exception, well I wish I used the one time exception on my ghosting MacBook pro, but hey new iPhone.

    Overall my my experience is like everyone else, they over the the best service to make the customer.

    And that only the iPhone list.

    iPad list

    IPad 2 was scratched by the Smart Cover

    iPad 4 had 5 replacement swaps
     
  8. ama0219 macrumors member

    Joined:
    Oct 13, 2011
    Location:
    Greensboro, NC
    #8
    Never had any issues out of mine or my fiance's phones until my 6. Something in the screen went wrong and had to be replaced. Ended up getting a 6 plus and selling my 6. No issues out of either 6 plus or the 4 I had before. Fiance's 4 was replaced a couple of times.
     
  9. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #9
    was your replacement a full swap out?
     
  10. ama0219 macrumors member

    Joined:
    Oct 13, 2011
    Location:
    Greensboro, NC
  11. TMacGuy macrumors member

    Joined:
    Apr 3, 2015
    #11
    By any chance was it not taking touch properly/lines at top/random movements/taps being registered wrong?

    My 6+ did this. Apple replaced screen.
     
  12. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #12
    I think they only do a replacement if something besides the the screen is bad. But I'm getting a replacement. I wonder if it will be refurbished or new

    All the guy could've said was well replace the screen, but the gut had to make a big deal about it, and said there is nothing wrong with it.
     
  13. Natzoo macrumors 65816

    Natzoo

    Joined:
    Sep 16, 2014
    Location:
    Not sure where i am
    #13
    i bet it would be refurbished. Depends if they have any in stock
     
  14. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #14
    Wow! Now the Apple store is like I don't see anything wrong and we CAN'T do the one time exception/ force the replacement. I'm like trying to figure out what to do now. This is absolutely crazy now. Apple Store ************ is one of the worst Apple stores I've ever been in.

    My iPhone 5S uneven backlight was almost rejected from its defect, the guy was very mean, and didn't want to help me out at all. It had to take another set of eyes to figure this problem out. I've had 2 replacement devices and 2 screen swaps on this device.

    The iPhone 6 plus has also been rejected, not once but twice!

    My only other choice is to mail it in, and have the expedided shipping fee waived. Has anyone ran into this problem?

    They didn't even want to replace my lighting cable because the end of the cables were sagging a bit. And he said this is caused because i pulled the cable off my device incorrectly. Like what does that suppose to mean?. I don't know how to take a cable off correctly? Seriously this Apple store is such a frustration to me now.

    Please help. Should ask Apple for some type of complementary gift card, a brand new iPhone sealed or something like this after my tough experience or should I just let it go.

    Thanks in advance :)
     
  15. Newtons Apple macrumors G5

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    Replacement of your device is up to the Apple Store. Apple knows that no matter what they do they can not make everyone happy. Sounds like they have already replaced your device multiple times and sooner or later that WILL draw the line and say no.

    Sorry but your last paragraph makes it sound like Apple owes you something while is sounds like they have gone to great lengths to make you happy.

    In the end Apple can not make everyone happy.
     
  16. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #16
    Maybe you are just more picky than some of us. Im sure that if I really went over my iPhone I would find issues with it.

    I hope you get it sorted.
     
  17. TMacGuy macrumors member

    Joined:
    Apr 3, 2015
    #17
    I am guessing you are visiting Apple Store's in Toronto...

    Only had issues with them for the most part. I only deal with AASP's/Phone support in city. Sometimes I'll go to SQ1 in Mississauga.

    Check out Beach/River/BloorMac. If you are in Toronto. Their pretty good and do iPhone repairs/swaps service under AppleCare

    -TM
     
  18. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #18
    No London Masionville


    I think my only option is to go to mail it in since they are the only people able to override them
     
  19. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #19
    Hi everyone I hd finally received my one time exception

    And will be he tomorrow. That was quick. And also received a free lighting cable!

    I checked the new serial number and it check out to 5th week of February. is this new?
     
  20. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #20
    I've owned a 4S, 5S, and 6+ and never had any issues. I must be an exception.
     
  21. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #21
    iPhone 3G - Perfect, no replacement. (1 Phone)
    iPhone 3GS - 1 Bad GPS Chip. (2 Phones)
    iPhone 4 - Perfect, no replacement. (1 Phone)
    iPhone 4s - 4 replacements, all faulty vibrate motor/yellow screen. 5th and final 4s lock button ended up breaking right out of warranty. (6 Phones)
    iPhone 5 - Faulty Sim Card Reader, 1 replacement. (2 Phones)
    iPhone 5s - 1 bad battery, 1 flickering screen. (3 Phones)
    iPhone 6 - Perfect, no replacement. (1 Phone)
    iPhone 6s - 1 uneven screen color, 1 chip in aluminum body. (3 Phones)

    So out of the 8 different iPhone models I have owned, I had a total of 19 phones. So on average more than one replacement per model. It happens. You're talking about millions of phones being made at a time, a few will slip through. Clearly I've had the most problem with 'S' models. My iPhone 5 is the only non-'S' model to get a replacement.
     

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