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iPhone "Remote" App-What Am I Doing Wrong??

Azzin

Azzin

macrumors 603
Original poster
Jun 23, 2010
5,434
3,742
London, England.
I just can't fathom it and it all appears to be so simple. :blush:

  1. Install "Remote" app-Done.
  2. Start Remote App on iPhone-Done.
  3. Select "Add Library"-Done.
  4. Make a note of 4 digit PIN that then appears on iPhone screen-Done.
  5. Notice that iPhone icon in iTunes now has a Remote icon next to it-Nope.

And that's as far as I can get..... :confused:

Doesn't seem to matter whether I try it from my iPhone or my iPad, I just can't get either to appear in the iTunes window with the remote icon like is supposed to happen. :suicide:

Remote.png


The phone was physically connected in that screenshot above as I had just tried removing and reinstalling it, but it makes no difference.

The iPhone is connected to the same LAN that the PC and iTunes are on and the same goes for the iPad.

I presume that once you've started the app on the iPhone/Pad, it should just appear with the Remote icon next to it in iTunes (under the "Devices" tab that I don't have) without being physically attached?

In iTunes preferences, under "Devices" the checkbox for "Look for iPod, iPhone & iPad Remotes" is already ticked:

Remotes.png


Help!
 
Your iPhone and iTunes computer need to be on the same WiFi network. Your iPhone should not be connected with the USB cable, iTunes will find and connect to it automatically. Keep the Remote app open until your iPhone appears in iTunes then enter the 4 digit number.
 
Intell said:
Your iPhone and iTunes computer need to be on the same WiFi network.
Click to expand...

They are:

PC I.P address= 192.168.1.71
iPhone I.P. address=192.168.1.73

Intell said:
Your iPhone should not be connected with the USB cable
Click to expand...

As I mentioned, that was only connected in that screenshot, as I had just removed and reinstalled it. Other than that it's wifi all the way!

Intell said:
iTunes will find and connect to it automatically. Keep the Remote app open until your iPhone appears in iTunes then enter the 4 digit number.
Click to expand...

Ok, how long should it take to appear the first time?

Thanks. :)
 
Not to long. I'd say five minuets max. Your iPhone will appear in the left column of iTunes under the Devices area. Your iPhone needs to stay at the four numbers screen before iTunes can see it.

One more thing, did you try turning off your firewall? Those can sometimes cause it to not work.
 
Intell said:
Not to long. I'd say five minuets max. Your iPhone will appear in the left column of iTunes under the Devices area. Your iPhone needs to stay at the four numbers screen before iTunes can see it.
Click to expand...

Ok thanks, I'll keep the iphone open at the 4 digit code now to see if it appears.

Intell said:
One more thing, did you try turning off your firewall? Those can sometimes cause it to not work.
Click to expand...

Yes, the Windows firewall is definately off.
 
Still nothing.

Just one question-Should I have a "Devices" tab that is visible all the time anyway (because I don't), or does it just appear when a "Device" attaches itself (as with this darned Remote app)?
 
Azzin said:
Just one question-Should I have a "Devices" tab that is visible all the time anyway (because I don't), or does it just appear when a "Device" attaches itself (as with this darned Remote app)?
Click to expand...

The Devices tab is visible only when your have an iPod, iPhone, music cd, Apple TV, or the Apple Remote App in Add Library mode. You might want to try click the Forget All Remotes button in iTunes then closing and reopening iTunes.
 
Intell said:
The Devices tab is visible only when your have an iPod, iPhone, music cd, Apple TV, or the Apple Remote App in Add Library mode. You might want to try click the Forget All Remotes button in iTunes then closing and reopening iTunes.
Click to expand...

When I click in "Forget all remotes" I get this:

Noremotes.png
 
If you open the TaskManger with Alt-Ctrl-Del and click the show Show Processes From All Users button and then sort the processes by name, do you see one called mDNSResponder?
 
Intell said:
Well at least we now know that Bonjour is running. Have you tried restarting the iPhone?
Click to expand...

No, but I've had the iPad on for the last 7 or 8 minutes open at the 4 digit code screen and nothing's happened.

I'll restart them both now.

Thanks again.
 
Intell said:
That odd. Here's the Apple support article, it might help. You might also want to try restarting your wireless router. I know I used to have to mess with mine a lot to get things like this working.

http://support.apple.com/kb/ts1741
Click to expand...

Thanks, I found that article earlier, but it didn't help!

It's now 1.15am in the UK (8.15pm in NY?), but nothing has appeared in iTunes under "Devices". :(

Time for bed methinks....

Thanks though.
 
I have a Linksys WAG160N router and I've never managed to get any of these types of apps that connect over the wireless network to your computer to ever work (Remote, Keynote Remote, Logitech TouchMouse etc.). I've tried different iDevices, different Macs and PCs. UPNP (e.g. to PS3/Xbox 360) doesn't work either. I concluded my router was a pile of rubbish and countless other people have confirmed this.

So check your router, make sure its got the latest firmware and if all else fails contact the manufacturer.
 
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