Iphone replacement 1 week after warranty expired

Discussion in 'iPhone' started by anglea, Sep 28, 2017.

  1. anglea macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #1
    My husbands phone started having problems with cell signal 3 days ago, today it won't get any signal at all. I went to Verizon and they changed the sim 40 min after it wasn't working again. He got it a year ago when they came out so Sept 16. Has anyone had this problem and gotten the phone replaced by apple?
     
  2. vLeo macrumors newbie

    vLeo

    Joined:
    Apr 22, 2015
    Location:
    Houston
    #2
    Usually depends on the Apple rep. I've had phones replaced out of warranty. Take it in ASAP. The sooner the better.
     
  3. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    I would try resetting network settings and see if this helps at all. Otherwise, it could be hardware related. Being the phone is out of warranty, I'm not sure how Apple handle for cost related factors.
     
  4. anglea thread starter macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #4
    How do I reset the settings?
     
  5. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Settings-General-Reset. (Towards bottom).
     
  6. HarryWild macrumors 65816

    HarryWild

    Joined:
    Oct 27, 2012
    #6
    It up to the store manager on these close warranty calls! Just present a good reason for him/her to do it for you! Loyalty and Apple fanboy is an automatic!
     
  7. fiveainone macrumors 6502a

    Joined:
    Sep 16, 2011
    #7
    Replacing the phone is probably the last resort. A few things you can do:

    • Reset settings as mentioned. This is the most likely culprit.
    • Contact support through Apple.com, they can remote diagnose if it's hardware or software problem. Likely having you restore software or something. If they can't figure it out, then they'll recommend you take it into an Apple Store to diagnose.
    • If and only after Genius bar at Apple Store determines it is faulty, they probably will repair your phone, maybe replacement if get lucky with good representative. Last I heard they're not doing replacements as much as they use to.
     
  8. anglea thread starter macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #8
    Ill go after work and see
    Didn't work :/
     
  9. fiveainone macrumors 6502a

    Joined:
    Sep 16, 2011
    #9
    It could also be a bad sim card. Anyways, Genius bar will figure it out for you. You should schedule an appointment, they're usually booked days in advance. You probably won't be able to see someone just swinging by after work.
     
  10. anglea thread starter macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #10
    They changed the sim at verizon today and it worked for a bit then stoped
     

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9 September 28, 2017