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iPhone Replacement at Apple Store

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xxtee78xx

macrumors newbie
Original poster
Nov 7, 2007
19
0
Naples, Italy
Hello everyone. I have a 4gb iPhone that I bought on launch day. My touch screen gets a little choppy on some areas, and the "r" button doesn't work when I have the iPhone sideways. I got an appointment at the genius bar tomorrow. Do they replace the whole phone or do they actually send it out for a repair? If they send it out for repair, do you get a loaner phone?

Thanks!
 
Different posters have had different experiences.

Some have posted saying their phone gets sent in for a repair and they get a loaner iPhone for free. Others have to pay $x.

Others have posted saying they just get the phone swapped out right there on the spot. That has been my personal experience-- I'm on my 3rd iPhone. The first one they gave me a brand new iPhone on the spot. The 2nd time they gave me a refurbished unit.

Hope that helps, OP.
 
I had a washed out row of pixels on my screen and they just gave me a brand new one. Took about 5 minutes, and when I hooked it up to iTunes, everything I had synced: contacts, songs, movies, text messages, alarm clocks, notes, etc. was all saved and copied. It was so smooth... I was quite impressed.
 
I just took mine in a week ago and they swapped it out right there with a refurbished one. I was kinda hoping they might not have any 4gb and give me an 8gb but I guess that was wishful thinking, they apparently still have a supply of 4gb. Oh well I don't even use all the 4gb anyway.
 
xxtee78xx said:
Hello everyone. I have a 4gb iPhone that I bought on launch day. My touch screen gets a little choppy on some areas, and the "r" button doesn't work when I have the iPhone sideways. I got an appointment at the genius bar tomorrow. Do they replace the whole phone or do they actually send it out for a repair? If they send it out for repair, do you get a loaner phone?

Thanks!
Click to expand...

they will replace it I'm sure but it will be with a refurb. When I brought mine in they had a whole draw full of refurbs for people that needed a replacement.
 
Problem IPhone

TO: XXTEE

I had a problem with my 4 gb IPhone back in September where my vibrate didn't work at all. They sent it off for service and gave me a 8 gb loaner phone. An IPhone was shipped back promptly 2 days later and it was brand new. Haven't had a problem since.
 
adamsaf723 said:
I had a washed out row of pixels on my screen and they just gave me a brand new one. Took about 5 minutes, and when I hooked it up to iTunes, everything I had synced: contacts, songs, movies, text messages, alarm clocks, notes, etc. was all saved and copied. It was so smooth... I was quite impressed.
Click to expand...

Same thing here, the top half of my screen went dead. However it was the smoothest warranty replacement I've ever experienced. Just made an appt. at an Apple Store through Apple Support. Once there the genius took a quick look at it and broke out a replacement. A short wait for activation and all that was left was a quick restore on iTunes when I got home.

One thing I'm wondering, though, is if Apple Care customers get preferential treatment. "I see you have Apple Care" is one of the first things both the phone guy and the Genius mentioned.
 
did any of you guys hack your phone and was successful in getting it replaced?
 
When they give you a replacement phone what do they do?

1. Do they swap the sim cards?

2. Do they take all the data from your old phone and transfer it to the new phone?

3. Do they wipe the old phone's memory so any sensitive data/settings are gone?

Thanks.
 
nippyjun said:
When they give you a replacement phone what do they do?

1. Do they swap the sim cards?

2. Do they take all the data from your old phone and transfer it to the new phone?

3. Do they wipe the old phone's memory so any sensitive data/settings are gone?

Thanks.
Click to expand...

they swap the sim, wipe the old phone and activate the new one...then I volunteered to restore it myself when I got home since itunes backs up your iphone every time you sync. (i got mine replaced on the spot last week for freezing)
 
New replacement phones will come out of a white box with just the film protecting the screen. All the Genius will need to do is swap sims. The replacement phones are already activated so swapping sims makes the iPhone usuable right then and there. Once you get home and connect the phone to the computer, iTunes will actually reactivate the phone and will only take a few seconds. Then you will be presented with the restore your previous back up screen.

I went through this just today at the Apple store. I got a brand new week one iPhone. It has 1.1.2 on it and my previous phones backup was from a 1.1.3. I couldn't restore the backup because the 1.1.3 backup can't be restored on a 1.1.2 phone. I'm gonna take a few days to decide on if I want to upgrade my new phone to 1.1.3. I have a second iPhone that already has 1.1.3 on it so it's no big deal if I don't upgrade the new one.

I already wiped my old phone before I brought it in, didn't want any personal texts to be read and I didn't want my girlfriends number out there.
 
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