Hi, Just thought I should share my story about my iPhone (as I have shared many about my MacBook Pro in that forum section!) My iPhone developed a crack from top to bottom of the glass/plastic front panel yesterday. I took it in today. The genius (who knew me already from going in with my Mac recently) asked what he could do for me. I simply placed my iPhone face up on the bar, he instantly started the process for a replacement no questions asked! I am now an extremely happy Apple customer again now my Mac and new iPhone are working perfectly again!