Let me just say, Apple is amazing. My iPhone 5 is 15 months old, got it on launch day. My wifi antenna was slowly starting to fail. I called Applecare, the employee felt for me but was limited in what he could do. He transferred me to a manager in hopes the manager will be able to help me. The manager explained that while he personally disagrees with Apple's standard warranty and believes it's way too short, he has to enforce the company policy. I accepted this and as we were about to get off the phone, he said "Wait, let me just try one more thing, no promises though, I'll be back in 5 minutes". He comes back and says "OK, I will break the company policy this time" and set up an appointment at my local Apple store. I went in and they replaced it no questions asked. I am utterly amazed. Apple was under no obligation to replace my phone (although legally I believe they should be), but they did me a huge favor and replaced it anyway. I want to see someone try to do that with a 15 month old Galaxy S3 without any form of insurance. HA! One of the many reasons I'm an Apple customer. Moral of the story: Be NICE to people on the phone, it's much easier to get what you want when you make people feel bad for you than when you scream like a maniac and piss them off. Unfortunately many people who've never worked retail don't understand this.