Iphone Replacement Question: Color

Discussion in 'iPhone' started by ARizz44, Feb 25, 2016.

  1. ARizz44 macrumors 6502

    ARizz44

    Joined:
    Sep 28, 2015
    Location:
    Chicago, IL
    #1
    Just curious if anyone has had their phone replaced by Apple due to warranty on the hardware and was able to get a different color? I am assuming no? I am guessing when I go on Saturday, they will replace my phone with the identical model/color. If anyone has had a different experience I would appreciate hearing it.
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    Apple will not replace a device for a different color under warranty. It will be an identical model you have. But it doesn't hurt to ask them and see if they will allow it.
     
  3. dennysanders macrumors 6502

    dennysanders

    Joined:
    Nov 6, 2015
    Location:
    Oregon
    #3
    lol so, you start out with a definite answer that they will not do that. then, you follow up with a "but maybe they'll do it" type of comment
     
  4. estabya macrumors 6502

    estabya

    Joined:
    Jun 28, 2014
    #4
    My guess would be if you do it online there's no chance, but if you go into an Apple store you might be able to get them to do it. Probably depends on the employee and what kind of day they are having too. I'm sure the official answer is "no" though.
     
  5. shftoptk macrumors member

    shftoptk

    Joined:
    Feb 25, 2016
    Location:
    USA
    #5
    Nope, I tried once with an iPad 2 replacement and once with an iPhone 6 plus. Both times they said I had to get the same color due to warranty policy or whatever. If I was paying for the replacement, of course they would have let me get a different color
     
  6. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #6
    The policy is no, but you'll find some posts on here over the years from where the Genius was able to do that "surprise and delight" nonsense (;)) and make a color change happen.
     
  7. Flow39 macrumors 68000

    Flow39

    Joined:
    Sep 7, 2014
    Location:
    At the Apple Store
    #7
    Like most others have said, it most likely won't happen unless the employee is having a phenomenal day. I kind of wish they would allow a color change, but I'm sure we'd see people take advantage of it left and right.
     
  8. Bako-MacAddict macrumors 68000

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    California
    #8
    What color are you interested in? Just curious
     
  9. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    Even if you pay OOW replacement fee, Apple will not allow you to change the color of the device. Its an identical swap only. They take back your damaged phone and remanufacture it. Its for inventory numbers and whatnot.
     
  10. ARizz44 thread starter macrumors 6502

    ARizz44

    Joined:
    Sep 28, 2015
    Location:
    Chicago, IL
  11. aPple nErd macrumors 68030

    aPple nErd

    Joined:
    Feb 12, 2012
    Location:
    Jailbreaks/IOS Hacks
    #11
    Nope. I've tried it 7 or 8 times now and never have they allowed it
     

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