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z3ke1r

macrumors newbie
Original poster
Oct 8, 2014
3
0
I recently had a hardware failure on my iPhone 4s (less than a year old still under warranty). After trouble shooting with Apple support and there being no Apple stores or authorized dealers within 100 miles of my location they decided to send me a refurb and send a box to my door so I can send them my old device. My question is do I have to send in the old phone in order for them to send the refurb? Just wondering if they just issue the refurb automatically or if you have to send the old one before they will mail the new one (I'd like to keep the old one for spare parts if possible).
 
Not sure how it works but Yes you have to send your phone once you get the replacement. Otherwise they will charge you.
 
If you're requesting a repair, they will want to see your phone first before they repair/replace.
 
Ok I figured I had to, I wonder how they will charge me I never gave them my CC info, although it may be already associated with my Apple ID. So just to be clear though it seems that they will still send my replacement before they get my phone they will just charge me afterword if they don't get it within a certain amount of time?
 
Ok I figured I had to, I wonder how they will charge me I never gave them my CC info, although it may be already associated with my Apple ID. So just to be clear though it seems that they will still send my replacement before they get my phone they will just charge me afterword if they don't get it within a certain amount of time?

thats exactly how
 
But if you didn't provide CC info, you didn't setup an advance exchange. So most likely its expected that you send in the device first before they send out a replacement.
 
Ok I figured I had to, I wonder how they will charge me I never gave them my CC info, although it may be already associated with my Apple ID. So just to be clear though it seems that they will still send my replacement before they get my phone they will just charge me afterword if they don't get it within a certain amount of time?
This page might help explain things:
http://support.apple.com/kb/index?p...tes&product=iphone&select=ADVANCE_REPLACEMENT

Apple offers Express Replacement Service as a benefit of AppleCare+ for iPhone and AppleCare Protection Plan for iPhone coverage. We’ll mail you a replacement iPhone as soon as you call or chat with Apple to request it, and then you send your original iPhone back to us.
If your iPhone isn’t covered by AppleCare+ or AppleCare Protection Plan, you can request Express Replacement Service for a $29 fee. This fee is separate from the cost of service.

It also has a section about late fees...
 
Ahh thanks for the links that answers my question, wont be keeping the old one :rolleyes::rolleyes:
 
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