iPhone replacement

[markjcc]

My iPhone 5c clicks and or pops when you press on the screen
Called t-mobile for replacement waited 2 days got it and the replacement device is in poorer condition than mines. It's got 2 heavy scratches on the screen and Chips and or nicks on all 4 corners....

What should I do...

My device is new with no scratches and I'm getting a refurb device that's poor.

 

[Applejuiced]

Next time go to Apple or contact them instead. They would give you a perfect replacement.
Tmobile probably send you some used device they had laying around.

 

[JayLenochiniMac]

That's what happens when you get a refurb from a carrier like T-Mobile, at&t, etc. It's a used phone that's merely cleaned up and not the same as Apple refurbished with brand new case, screen and battery.

 

[ET iPhone Home]

Go to T-Mobile and lodge your complaint. This is absolutely taking advantage of you.