iPhone replacement

Discussion in 'iPhone' started by markjcc, Mar 11, 2014.

  1. markjcc macrumors newbie

    Joined:
    Mar 5, 2014
    #1
    My iPhone 5c clicks and or pops when you press on the screen
    Called t-mobile for replacement waited 2 days got it and the replacement device is in poorer condition than mines. It's got 2 heavy scratches on the screen and Chips and or nicks on all 4 corners....

    What should I do...

    My device is new with no scratches and I'm getting a refurb device that's poor.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Next time go to Apple or contact them instead. They would give you a perfect replacement.
    Tmobile probably send you some used device they had laying around.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    That's what happens when you get a refurb from a carrier like T-Mobile, at&t, etc. It's a used phone that's merely cleaned up and not the same as Apple refurbished with brand new case, screen and battery.
     
  4. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #4
    Go to T-Mobile and lodge your complaint. This is absolutely taking advantage of you.
     

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