iPhone Return/Exchange Question

glide

macrumors regular
Original poster
Jun 15, 2007
155
1
I need to exchange my phone. Does anyone know if you need to have all the original packaging / receipt with you, or can I just walk into an apple store and swap it out? Thanks.
 

thetourist

macrumors member
Dec 29, 2003
42
0
if its defective you go to the genius bar and get it swapped. if its not, then bring the whole lot and return it.
 

nfocus design

macrumors regular
Aug 3, 2004
207
0
Texas
bring it all

I actually had to exchange my iPhone because the screen had yellow spots on it. The Apple Store requested that I brought back the box and all original contents. You don't need the receipt. They can look up purchase info by the serial number.
 

DiamondMac

macrumors 68040
Aug 11, 2006
3,299
16
Washington, D.C.
Like everyone else said, BRING EVERYTHING.

They will want the box, phone, manual, and receipt. If you don't have one, you won't get a return, imo.
 

nfocus design

macrumors regular
Aug 3, 2004
207
0
Texas
2 things to keep

Call me wrong, but I did take out the Apple stickers and the cleaning cloth before exchanging my phone. They don't check for that. I have a stack of Apple stickers from every Apple product I have bought and I figured I could use the extra cleaning cloth:)
 

siurpeeman

macrumors 603
Dec 2, 2006
6,311
18
the OC
they'll ask that you provide the box and everything, but they'll still swap it with you even if you don't. you just won't get the dock, usb cable, etc.