Hello everyone, One of my friends iPhone started saying "searching" in the top corner yesterday morning rather than the carrier name. They asked me if I could sort it out. I haven't actually seen the phone yet so advised them via iMessage. First of all I checked their carrier to see if they were doing any maintenance in the area, they aren't. So I had her switch out her sim card with another person who is with the same carrier, still said searching. I tried to get them to update to iOS 9.2 but it just says 'update unavailable'. So I made sure everything was backed up and tried both reset network settings and reset settings. Neither helped. I then told her to restore the phone, but every time she tries it tells her that the password is incorrect even though it clearly isn't as she can download apps etc from the App Store entering the same password. I'll have to see if she can change her password and try again. I am kind of stuck what to suggest now. I was thinking about resetting the device via iTunes but if it is saying password incorrect is there a chance of getting stuck on the activation lock page?