iPhone screen bleed, a little disappointed with Apple

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Tom359, Jul 13, 2007.

  1. Tom359 macrumors regular

    Joined:
    Jul 13, 2007
    #1
    I bought my 1st iPhone on launch day and loved it! After the 1st 9 days, it suddenly became VERY hot when charging. Not warm, but hot, and it had never done this before. I made an appointment at my Apple store, and the genius agreed that it was defective and swapped it out on the spot.

    He exchanged the SIM card and I walked out with a new phone...I was very happy. The first time my new phone went to the Contacts screen, I saw very noticeable light bleed at the top of the LCD display. There are 3 to 4 blotchy areas across the top that are very bright and seem like a defect to me.

    I took this phone to the Genius Bar, and was told that it "was within specs" and that there was nothing they would do about it. We compared it to several other demo phones and some did have uneven lighting at the top, however the genius did agree that mine was worse than any of them. He also said that since the phone was working properly, they would not exchange it.

    I have begun looking at every LCD panel I can find. My in-car GPS, my laptop, my computer monitor, and my old cellphone. None of them have this issue around the edge of the screen, so I find it difficult to believe that this is normal.

    The defect is most noticeable on the "light" colored screens such as Mail and Safari. What is really annoying is that when surfing in landscape mode, the colors on that particular side become distorted due to the light.

    I have to admit that I am now pretty disappointed. After spending $600 on a cellphone I want it to be perfect, and it's not. The fact that Apple was not willing to exchange this keep me as a satisfied customer is very disappointing.

    It bothers me so much, that I am considering paying the 10% restocking fee to exchange it for a new one since they won't help me.

    Just FYI...I have a Mac Pro, 2 Mac Minis, a nano, and a 5G iPod.
     
  2. unity macrumors 6502a

    Joined:
    Sep 30, 2005
    Location:
    Green Bay, WI
    #2
    Try another store, another genius. Also, is you brightness all the way up? I have mine set to half with auto control on.
     
  3. Tom359 thread starter macrumors regular

    Joined:
    Jul 13, 2007
    #3
    Good Point...I have my brightness at about 50% with auto control "on". The weird part is that it actually looks worse the lower the brightness is..it really makes the bleed through areas stand out. However, at full bright, it burns my retinas!
     
  4. linsam macrumors 6502

    linsam

    Joined:
    Jul 3, 2007
    Location:
    Irvine, CA
    #4
    I agree with unity...try another store...I bet they will swap it out. Good luck!
     
  5. Anthony8720 macrumors regular

    Joined:
    Dec 4, 2005
    Location:
    USA
    #5
    I had this problem as well on my first iphone. Then, I noticed that at the lowest brightness setting, the backlight flickered ever so slightly. I brought it in and they exchanged it immediately. The new one had almost no bleed at all, but a huge cluster of red stuck pixels in the center of the screen. I usually could care less about stuck pixels, but these were so noticable, that they looked as bright as the buttons on the home screen. I returned that one, and they didn't make me pay a restocking fee. I'm waiting until the iphone gets a lot more features, and hopefully by then they will have worked out the manufacturing kinks.
     

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