iPhone screen broken, iTunes won't let me do the backup because "not enough free space"

Discussion in 'iPhone Tips, Help and Troubleshooting' started by nxpa76, Jun 7, 2015.

  1. nxpa76, Jun 7, 2015
    Last edited: Jun 7, 2015

    nxpa76 macrumors newbie

    Mar 27, 2013
    My iPhone 5s screen just broke up but the phone is still working, it's just that I can't see anything.
    I tried to make a backup but then I got the "iPhone backup failed due to not enough free space" message, and I can't delete anything on the phone to get more free space because I can't see anything on the screen.
    So, does anyone have any ideas or possible solutions to help me make a backup or to help me gain access in some other way to my phone's information?.

    Thanks in advance!!!

    (P.S. and I still have aprox 132 free GB on my computer, in case you think I don't have enough free space on my computer)

    I've attached screenshots of the 2 messages I receive.

    Attached Files:

  2. C DM macrumors Sandy Bridge

    Oct 17, 2011
    Sounds like you are trying to sync rather than backup.

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