iphone screen goes blank when receiving call

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tuan time, Jul 8, 2009.

  1. tuan time macrumors member

    Joined:
    Jul 8, 2009
    #1
    when my phone receives a call, the screen goes blank after about 4 rings. I have a 32gb white. As this is my first iPhone, i'm not sure if this is normal. I called my friend, who also has a 3GS but his screen stays on. any help would be appreciated.
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Sure you're not putting your finger over the sensor?
     
  3. tuan time thread starter macrumors member

    Joined:
    Jul 8, 2009
    #3
    no, most of the time its just laying on the table.
     
  4. guydude193 macrumors 6502a

    Joined:
    May 15, 2009
    Location:
    MI
    #4
    If you have it locked when somebody calls you, the screen will go dark after the ringing session is done. I haven't let mine ring that long whilst I'm with it. Does the ringing persist after the screen goes dark?
     
  5. tuan time thread starter macrumors member

    Joined:
    Jul 8, 2009
    #5
    Yea, it still rings when dark. i just tried using my room mates phone. When I hang up, the screen comes back on.
     
  6. guydude193 macrumors 6502a

    Joined:
    May 15, 2009
    Location:
    MI
    #6
    Other than the screen, everything works, correct?
    You're still under your 30 days, so if you are worried about it, I'm sure the folks at your local Apple store would replace it for you. Erm... or wherever you bought it. :p
     
  7. creyes2010 macrumors newbie

    creyes2010

    Joined:
    Jul 7, 2009
    #7
    sometimes the screen goes black when you recieve calls because of the sensor but i heard its normal dont worry bout that ;)
     
  8. tuan time thread starter macrumors member

    Joined:
    Jul 8, 2009
    #8
    i'm not really worried about it. just kinda aggravating when i can't see who's calling.
     
  9. guydude193 macrumors 6502a

    Joined:
    May 15, 2009
    Location:
    MI
    #9
    If you live by an Apple store, go to:

    http://www.apple.com/retail/geniusbar/

    and set up an appointment. They're honestly the nicest customer care people you'll ever meet!
    It's all free anyway, so it's worth a shot, IMO.
     
  10. likegadgets macrumors 6502

    Joined:
    Jul 22, 2008
    Location:
    US
    #10
    I had a similar problem with my 3G. The culprit was a magnetic case.
     
  11. art.imus7 macrumors newbie

    Joined:
    Jul 9, 2009
    #11
    screen goes blank

    also experiencing same problem with screen going blank you need to see who is calling, i have a protective case i wonder if that could be a problem,also when i switch the phone off at night and put it on charge when i disconnect the charger in the morning the phone is allready back on is that normal
     
  12. Daremo macrumors 68000

    Daremo

    Joined:
    Jul 3, 2007
    Location:
    Chicago
    #12
    I'm having this same issue. The screen goes black after 2 rings. It's continues to ring, but this is annoying. I'm on the hunt for a solution.
     
  13. tuan time thread starter macrumors member

    Joined:
    Jul 8, 2009
    #13
    Some cases do block the promity sensor but i noticed the screen going blank long before i bought my case
     
  14. Daremo macrumors 68000

    Daremo

    Joined:
    Jul 3, 2007
    Location:
    Chicago
    #14
    Turn OFF the zoom feature under Settings>General>Accessibility>Zoom: OFF

    It's a bug of some kind with the Zoom. Turn it off, and the screen stays on during all the rings.
     
  15. tuan time thread starter macrumors member

    Joined:
    Jul 8, 2009
  16. art.imus7 macrumors newbie

    Joined:
    Jul 9, 2009
    #16
    blank screen

    cant find accessability in the general menu where is is it want to turn off the zoom you suggested
     

Share This Page