When I plugged my phone to sync and upload the new software of windows outlook to my phone... the phone prompted me to update to the 3.1 version. I went through the process and it said it had a error # 6 and went to restore. It restored and now my screen is black with the apple and a download bar.. which is only 1/3 complete. Now my phone is locked & frozen. It won't even turn off and not even accepting calls in. What to do????