iPhone Screen replacement "Display Not Recognized"

[TeamGibbsv2]

iPhone Screen repair genuine Apple part vs Aftermarket part question:

I had my screen repaired by a vendor that told me twice (on phone prior and in person) they used genuine apple parts. After getting my phone back my eyes felt like I could subtlety see or feel difference. I opened my settings and discovered I had new alert titled "Display Not Recognized". Tapping further I have a notice that reads "Unknown Part: Unable to determine if your iPhone display is a genuine Apple part. This could be because the part is non-genuine or not functioning as expected." I basically trade in my phone every year for the next through Apple. If I understand the "rules", this potentially aftermarket replacement screen reduces my trade value to $0.

• Have I been deceived?
• How can investigate this further or validate what kind of part I received before going back to the repair vendor?

Thanks.

 

[Reverend Benny]

@TeamGibbsv2

Was the repair center an Apple Certified repair centre?

I mean the guy might be thinking that he buys Apple genuine parts and if he isn't he must surely come across customers that has had these issues. Just call the guy up and ask what he thinks of the message? What's his solution to the problem?

A quick search suggested doing the following to clear the message:

Repair Assistant: For modern iPhones running recent software, you can go to Settings > General > About > Parts & Service History and tap Restart & Finish Repair if it is a genuine, un-locked Apple component.
Internet Connection: Your phone needs an active Wi-Fi connection to complete this on-device configuration check with Apple.

 

[TeamGibbsv2]

@TeamGibbsv2

Was the repair center an Apple Certified repair centre?

I mean the guy might be thinking that he buys Apple genuine parts and if he isn't he must surely come across customers that has had these issues. Just call the guy up and ask what he thinks of the message? What's his solution to the problem?

A quick search suggested doing the following to clear the message:

Repair Assistant: For modern iPhones running recent software, you can go to Settings > General > About > Parts & Service History and tap Restart & Finish Repair if it is a genuine, un-locked Apple component.
Internet Connection: Your phone needs an active Wi-Fi connection to complete this on-device configuration check with Apple.

Thank you.

The vendor told me they have been doing this work for 15 years. It was explained to me because I did ask, while trained and authorized/invited to be "Apple Certified" they declined because you can ONLY work on Apple devices per Apples rule. I live in a small town they wanted to be able to serve all the customers/devices in the area.

Regarding the "Restart & Finish Repair". I have been to this screen, there is no button or action for this in the Parts & Service History section. I attached a screen cap. The links I have just take me to Apples website about repairing things.

Thoughts, anyone?

 

[BugeyeSTI]

If they declined to be certified by Apple to do repairs, they definitely don't have access to genuine Apple replacement parts through Apple.. Even if they can source a genuine screen, Apple uses a device that calibrates and pairs the screen to the device it's being installed on which eliminates the warning you are seeing on your device..

 

[spyguy10709]

If they declined to be certified by Apple to do repairs, they definitely don't have access to genuine Apple replacement parts through Apple.. Even if they can source a genuine screen, Apple uses a device that calibrates and pairs the screen to the device it's being installed on which eliminates the warning you are seeing on your device..

This isn't accurate. Anyone can purchase genuine Apple screens from the self service repair site. A shop can also get the genuine parts from industry channel partners like mobilesentrix.

This isn't 2009 anymore, AASP as a requirement for fixing an iPhone is ancient history

 

[BugeyeSTI]

This isn't accurate. Anyone can purchase genuine Apple screens from the self service repair site. A shop can also get the genuine parts from industry channel partners like mobilesentrix.

This isn't 2009 anymore, AASP as a requirement for fixing an iPhone is ancient history

The shop obviously doesn't have to tool to pair the display or the screen isn't an Apple part. Those are the only reasons the OP would be getting that warning...