Ive had my iphone for 6 days, and ive treated it so very gently, making sure nothing but the phone itself was in my pocket. Ive basically treated it like a rare diamond encrusted snowflake...but still without dropping it or anything there is a 2 inch winding scratch from the top to the bottom of the screen. i went and spoke to apple and o2 today and they point blank refused to replace the item even though its less than a week old. I offered to pay a restocking fee and explained how careful i had been but they still said no. Apparently they are only doing this is the UK. In the US, they are replacing the iphone if within 2 weeks..... hardly fair i think Anyway heres some photos of the damage, it a little hard to make out cos my camera sucks and the scratch isnt straight so i can only catch about 1/3 of it in light at a time. You can only see part of the scratch, wich actually breaks off into 2 scratches. So what do i do? 1. Try to return the phone under the 2 week contract agreement 2. Try to repair the scratch with a buffer, displex or similar although some claim that this doesnt work on iphones (displex seem to think it does tho) If anyone has any news of a good scratch remover for the iphone? (one thats been tried) Of course im verry annoyed at apple who always used to be good with customer support. No help at all, no suggestions, no more custom from me.