iPhone Screen Unresponsive At Times

Discussion in 'iPhone' started by blairh, Jun 29, 2016.

  1. blairh macrumors 68030

    blairh

    Joined:
    Dec 11, 2007
    #1
    I had my iPhone screen replaced by Apple about a month ago. For the past few weeks I've had an issue where I will open an app and I cannot do anything. Essentially my touch is rendered useless when I attempt to tap anything. This freezing state subsides after about 10 - 20 seconds. However it happens usually once a day (sometimes more) and can be really frustrating as you can imagine.

    I have restored my iPhone from a backup twice and restored from new twice since this issue arose. The issue has remained.

    Any ideas? I'm going to Apple on Friday to have them take a look but I'd love some feedback. Thanks.
     
  2. evamoree macrumors member

    evamoree

    Joined:
    Jun 29, 2016
    #2
    This is a hard one. I would normally suggest that the screen was installed slightly wrong, but then I doubt it would work at all and this is Apple we're talking about, plus the fact that you say it only happens when apps are opened. Maybe its [extreme] processor lag. I reckon they will just give you a replacement if it is still under warrantyy/has AppleCare+ though.
     
  3. blairh, Jun 30, 2016
    Last edited: Jul 4, 2016

    blairh thread starter macrumors 68030

    blairh

    Joined:
    Dec 11, 2007
    #3
    Expired warranty.

    Update: They replaced it! First they wanted to just replace my screen again and then they were really cool about it and said we'll give you a replacement iPhone! Apple customer service is really amazing!
     

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