iPhone SE (3rd generation) and Apple Care

[NUFC2025]

Why didn't you just go to the apple store to get the screen replaced at the beginning.

I am sorry but over the years I have seen numerous people break a phone and then decide to do a backup.

 

[GFA86]

Wow. That is really, really annoying and concerning.I had planned to have my SE3's battery replaced at an Apple Store here in about a year. Now I'm less confident in their abilities.

Thank you for understanding. This is in fact concerning because I notice this behavior increasingly across the board and we rely on people's knowledge, focus, and ethics, to function as a society.

I have noticed this kind of behavior with things that actually put the public in danger. For example, the past 2 times I have gotten my car tires changed, they are given back to me way above the pressure they need to be in. The second time I brought it up and pointed out how you can literally read on the side on the car where they need to be, and how the front and back have different pressure set.

Just got a blank stare from staff.

Could tell you dozens of experiences like that with receptionists, cashiers, clients, both in real life and online, especially in the past 4 years. Post quarantine people act brain impaired.

Another current wider situation would be the negligence at Boeing and food recalls being at their highest.

Danger aside, I just don't understand where people's lobotomized attitude comes from, you ask something and they either don't reply or say something completely unrelated.

As far as Apple, since my last update on here, it has gotten worse. The replacement phone overheats for just about everything and apps crash even though there are no updates to be made.

I had to fight Apple through the bank and even talking with "the highest up" at the Apple hotline, it's like talking to a drunk.

Refusing to get the point I am making ("So you are upset because you didn't have the phone backed up?") and eventually setting a time and date for an appointment "with a team" (for a return??) then write to me days later acting like we did not have that conversation and give me a new time and date for the call.

For the millionth time I reply and ask, Is the fact that you guys are dragging this on going to be taken into account when it comes to the 10 days I have to send the phone to get my deposit back?

Crickets.

The time and date came and went, nothing.
Reached out again, nothing.

At the store is "Yeah well once you buy something over the phone, we can't help you" - never mind that THEY instructed me to make the purchase that way.

I point out that nowhere does it state the phone was final sale: Blank stare.

The best bit is "Yeah unfortunately we don't deal with iPhones when they get a black unavailable screen"

So, Apple doesn't deal with Apple products when they are in a modality they were designed to go into by Apple.
Makes sense.

Like I told them, I guess the "Genius" in Genius Bar is meant to be sarcastic?

 

[Andy_2341]

Thank you for understanding. This is in fact concerning because I notice this behavior increasingly across the board and we rely on people's knowledge, focus, and ethics, to function as a society.

I have noticed this kind of behavior with things that actually put the public in danger. For example, the past 2 times I have gotten my car tires changed, they are given back to me way above the pressure they need to be in. The second time I brought it up and pointed out how you can literally read on the side on the car where they need to be, and how the front and back have different pressure set.

Just got a blank stare from staff.

Could tell you dozens of experiences like that with receptionists, cashiers, clients, both in real life and online, especially in the past 4 years. Post quarantine people act brain impaired.

Another current wider situation would be the negligence at Boeing and food recalls being at their highest.

Danger aside, I just don't understand where people's lobotomized attitude comes from, you ask something and they either don't reply or say something completely unrelated.

As far as Apple, since my last update on here, it has gotten worse. The replacement phone overheats for just about everything and apps crash even though there are no updates to be made.

I had to fight Apple through the bank and even talking with "the highest up" at the Apple hotline, it's like talking to a drunk.

Refusing to get the point I am making ("So you are upset because you didn't have the phone backed up?") and eventually setting a time and date for an appointment "with a team" (for a return??) then write to me days later acting like we did not have that conversation and give me a new time and date for the call.

For the millionth time I reply and ask, Is the fact that you guys are dragging this on going to be taken into account when it comes to the 10 days I have to send the phone to get my deposit back?

Crickets.

The time and date came and went, nothing.
Reached out again, nothing.

At the store is "Yeah well once you buy something over the phone, we can't help you" - never mind that THEY instructed me to make the purchase that way.

I point out that nowhere does it state the phone was final sale: Blank stare.

The best bit is "Yeah unfortunately we don't deal with iPhones when they get a black unavailable screen"

So, Apple doesn't deal with Apple products when they are in a modality they were designed to go into by Apple.
Makes sense.

Like I told them, I guess the "Genius" in Genius Bar is meant to be sarcastic?

Yeah, this is really concerning, but I know what you mean.

Apple Support is in my experiance only really meant for stupid little piddly things that most people could figure out if they’d spend some time reading support articles and watching/reading experiance people talking about how to resolve their issue.

About a year ago I bought some music off iTunes to put on an old iPod. It worked fine until I decided to buy a Mac to use with my iPod and sync from it. Then, it locked the album and put it in AppleTV files. Why? Apple Support had no clue. The media department had no clue. None of the departments I got thrown between had any clue or any solution. Just oh well too bad.

In the meantime of being thrown between departments , I managed to convert them back to files the music app could read using a basic understanding of how files work. Eventually, I got half the album to work and called it a night.

The next day the whole album was removed from my purchased and completely inaccessible. Refund request was also denied.

My only experiance with the Genius Bar was pretty good given they were fixing a very odd Apple Watch bug where it wouldn’t download anything. It took them a while, but it basically seemed like they’re the in person version of phone support. They have a slight edge being able to actually hold the device and that’s about the only difference I can tell.

I guess things are just different now. It’ll either readjust to being how it was or crash and burn. One way or another.