iPhone SE (2016) Iphone SE Battery Swelled

[GPcruiser]

This weekend I fell victim to a severe battery swelling on my less than one month old SE. I woke up and the whole screen was detached from the frame of the phone. It progressively got worse in a couple hours, to the point where i could almost fit a pencil between the screen and the frame. Took it into apple and got a replacement. They were little hush about it.
I did notice my phone was running hot on the first day of use. i mentioned it but got the typical apple ( you are an idiot ) response. The tech at the apple store told me they didnt have the 128 SE refurbished in stock and said i would have to wait 3-5 days for replacement. i asked him if i could use my phone in the meantime and he said yeah, but i wouldn't charge it, touch it, or put it near my face... Really!
I ended up getting a brand new SE after a trip to another location.
Starting to lose faith in these guys. Between this and my shoddy ios 11 experience i think I may broaden my shopping horizon for my next mobile purchase.

 

[Vundu]

What’s the issue you got a new replacement?

Battery defects can happen to any device.

 

[GPcruiser]

It was more an issue on how the first "genius" wanted to handle said swap.

 

[noobinator]

That's just a random employee being bad. I wouldn't condemn Apple because of one person.

 

[BigMcGuire]

The difference between one store and the other can be night and day. For example... one store in CA - my wife and I made an appointment. We weren't seen for OVER an HOUR AND A HALF later - while over half the staff was joking around, playing with equipment, and just having a jolly time. Then when they did see us for a battery replacement that they made us pay for, they destroyed the phone, muddled an apology and shrugged their shoulders when we showed them how they destroyed the backlight and how the phone was constantly restarting. We walked out of there in disgust. Terrible, Terrible Apple Store.

The next day we went to the Apple Store we normally go to - Victoria Gardens (California) Apple Store, was seen THE VERY MINUTE we made an appointment, 6 minutes later walked out with a replacement because we have AppleCare+. The rep was apologetic for the other store's behavior and wondered why we didn't just get a free replacement because of our AppleCare+. The rep was SUPER professional, SUPER nice, and is a HUGE reason why I will continue to shop at Apple.

 

[sdwaltz]

Every single company in every single industry has examples of this - the question is: "how common of an experience is this?"

With Apple, not so common.

 

[wvayens]

Every single company in every single industry has examples of this - the question is: "how common of an experience is this?"

With Apple, not so common.

I agree, not so common. I wish every company's customer service was on a par with Apple. I was on a tour of the western national parks this year and after leaving Bryce Canyon I noticed my iPhone screen was lifting. During a lunch stop, I chatted on line with Apple Support, determined it needed to be replaced, they set up an appointment for me later that afternoon in the Apple store in Salt Lake City, where I was spending the night. I arrived about 45 minutes early for my appointment, but was seen almost immediately and was out of there in less than 15 minutes with my replacement phone.

My online experience with getting devices replaced (which is why I'm a BIG fan of AppleCare) has been equally amazing. Yes, they put a hold on my credit card for the value of the item I'm supposed to return, but the couple of times I've used it, I've had a replacement device with 2 days, at which point I return the defective item in the packaging that is also supplied.

And the one time I was convinced there was a problem with my device, but was having trouble duplicating the problem on demand, they ended up bumping me up to a specialist who literally called me once each day to discuss the solutions he had suggested, making sure that they seemed to be solving my problem, until I was satisfied that my device was working correctly.

Just don't ask me about my experience with automobile dealers!