bought an iphone in april 2016. quickly after using it the first couple of weeks i recognized when swiping from the edges i can feel the edge of the actual display glass on the left and the plastic display frame on the right. so the display was not completely fit into the casing. i didn't bother too much with it since everything worked and i put on a screen protector foil anyway. fast forward a few month. one morning i picked up the phone, touched the display on the left side and felt and heard it making a creaking sound. it also moves down a little when pressed. now, 3 weeks back, around april 24th 2017 (still within one-year warrenty) i sent it in for repair, removing the screen protector as instructed. phone comes back with "cannot reproduce" and a light scratch on the screen. then i went to the genius bar and explained the issue to the genius. the genius was like "oh yes. i can see that. display loosens. will replace the display under warranty.". next day i received an email saying "phone has been repaired. ready to picked up." and i went to pick it up. another genius gets to me and goes "here's your phone, we have to replace the entire phone for 299€". i tell him that they wanted to replace the screen for free and he's like "yeah, that won't work because the phone's case is deformed.". i protest, he talks to his senior, 3 geniuses are now looking at my phone - no bending visible, no dents, no scratches - for 10 minutes and discuss. genius comes back with "we see you handle your phone very carefully, we will replace the device for 149€. decide _now_, other customers are waiting." i decline. take my phone home and contact support via twitter. they set up a call with a senior advisor. on the phone the "senior advisor" tells me "sounds weird that the folks did not find the issue when you sent it in but i cannot help you because i'm doing software support.". i feel like i'm being fooled, pushed around, like every other person at apple support is not qualified enough even if you send in the phone. my iphone SE really is in perfect condition other than the scratch on the display since i sent it in for repair -- i didn't even get around mentioning that to the geniuses. what am i to do now?