i know its probably geeky. But i do have to support my company(i do own part of them). I bought an iPhone on day 1 and had no problems with it until about a week ago when my mic/speaker started not working properly. I would basically go to answer/make a call and not be able to hear/say anything from/to the other person. This seems like a fairly rare instance of malfunction. I called into applecare and made my statement. They told me if it happens again, to call in and they would take it for service. So, sure enough, it happens again 2 days later. I call in and they give me the option of sending it in with a 3-4 day turn around or take it into an apple store and they would "service it while i waited." Afraid to be without my cell for 3-4 days, i opted to drive an hour to columbus to have it serviced. Let me tell you, this is how customer service should be. I walked into the genius bar for my appointment, gave them my name/email, they read some information on the applecare ticket number, double checked that i was still having mic/speaker issues. Then i got what every hardware owner loves to hear, "We will be happy to replace this for you." Pulled out a new iphone from a white cardboard box, scanned it, printed service order, swapped sim card and gave me the have a good afternoon. Sorry for the geeky post, but like i said, gotta give apple props for customer service/satisfaction.