I've read other topics on this, and it seems Apple issues replacements. However, my nearest store is Glasgow (2 hours worth of travelling). Does the actual phone shop I got it from deal with things like this? I got it from the Carphone Warehouse. Would they, or O2 be able to issue a replacement? Or would I have to trek to Glasgow? Also, what's the best way to take all my stuff off the phone? When the sim card is taken out, is anything accessible on the phone? My email, contacts etc?