iPhone Silence Switch Broke Off: Who Replaces It? Apple or O2?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kolax, Mar 29, 2009.

  1. kolax macrumors G3

    Joined:
    Mar 20, 2007
    #1
    I've read other topics on this, and it seems Apple issues replacements. However, my nearest store is Glasgow (2 hours worth of travelling). Does the actual phone shop I got it from deal with things like this?

    I got it from the Carphone Warehouse. Would they, or O2 be able to issue a replacement? Or would I have to trek to Glasgow?

    Also, what's the best way to take all my stuff off the phone? When the sim card is taken out, is anything accessible on the phone? My email, contacts etc?

    [​IMG]
     
  2. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #2
    First, just call O2, they will connect you to Apple Care, and arrange to send you a new phone, that way you don't have to drive.

    Second, all your information is stored on the phone and also your computer, both in software, and in a backup file. When you get the replacement, trade SIM cards (Apple does not use the SIM card for data storage, but you need it for your account to work) then connect the new phone to your computer and restore it with the backup (iTunes will prompt). On the old phone, open Settings->General->Reset->Erase All Content and Settings, then send the old phone back... and Bob's your uncle.

    TEG
     
  3. nielsvl macrumors newbie

    Joined:
    Mar 28, 2009
    #3
    You guys get a replacement? lol

    Here in belgium you just have to live without your iphone for 2 weeks...
     
  4. kolax thread starter macrumors G3

    Joined:
    Mar 20, 2007
    #4
    I'll pop in to the shop tomorrow anyway (Carephone Warehouse) as I'm passing through. You reckon I'll be able to keep using my current iPhone if they have to mail me a replacement?

    Thanks for reply!
     
  5. redspade04 macrumors newbie

    Joined:
    Feb 1, 2009
    Location:
    ohio
    #5
    this same thing happened to me. all i did was take it into apple store and they took out my sim, put it in a new one and handed me a new one. i signed 1 paper but i was in and out in less then 5mins.
     

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