iPhone Smart Battery case not charging in iOS 12.2

Discussion in 'iPhone Tips, Help and Troubleshooting' started by TrulsZK, Mar 26, 2019.

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  1. TrulsZK macrumors member

    TrulsZK

    Joined:
    May 1, 2018
    Location:
    Norway
    #1
    After updating to iOS 12.2, when charging my iPhone Xs Max overnight using a 5W Qi charger the smart battery case is still almost dead the next morning. Any idea?

    When using a fast charger everything works as normal.

    D276DD78-EFDD-45E8-A409-C9A9F0AA3FD8.jpeg
     
  2. BlankStar macrumors 6502a

    BlankStar

    Joined:
    Aug 13, 2004
    Location:
    Belgium
    #2
    No problems here (iPhone X though, so not 100% similar case)
     
  3. Paul-B macrumors newbie

    Joined:
    Jan 2, 2013
    Location:
    Europe
    #3
    Try removing the case and charging that first. This sometimes happens with my 6S battery case...
     
  4. BlankStar macrumors 6502a

    BlankStar

    Joined:
    Aug 13, 2004
    Location:
    Belgium
    #4
    Had some weird problems myself. iPhone was in the case whole night charging. When I woke up, my iPhone was 100% and the case 0%. Plugged them both in at work and the case started charging. Everything was ok for a couple of days.

    Three days later: same scenario but my iPhone didn't even mention the case, it was so depleted it wasn't even recognised anymore. I removed the case and charged it on its own. (discovered there's a small LED in there to show the status: cool) and this seems to have "reset" the case. Has been a couple of weeks now without any issues. The case is working like when I just got it.
     

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3 March 26, 2019