Hi, Last Friday I sent my iPhone 7 in to apple repair via mail due to standby drain problems where the phone loses roughly 2% every hour (even while switched off). I had tried DFU restore setting up as new phone, DFU restore with no sim inserted and then no apps installed to test but nothing would fix the problem and since it's still draining while switched off it must be hardware related (the phone drains from 100% to 0% in just over 50 hours while switched off).
I received my phone back after repair Wednesday afternoon and the first thing I noticed was the phone has been scratched/scuffed where it looks like something's been used to prize it open at the bottom (where the phone comes apart), being a Matt black phone this is very noticeable as it's shinny silver marks. The phone looked like it had come off the production line when I sent it in for repair so I'm not at all pleased by this at all. They also haven't fixed the standby drain problem it's exactly the same as it was before I sent it in for repair, so I have an Unrepaired phone back in cosmetically damaged condition. They did do a repair on the phone.. they changed some part to do with reception/call quality (it's on the repair sheet I received back) but I never even noticed a problem with the call quality or mentioned it on my phone call to apple repair, I just explaining about the standby drain and draining while switched off.
I phoned Apple yesterday and told them the problem I sent my phone in to repair for hadn't been fixed and that the repair centre had also scratched the phone (they didn't even reply to that comment) and they suggested sending it in for another repair or visiting the Genius Bar. One problem I have is that it's almost impossible to book appointment at the only fairly close Genius Bar online, even more so when I'm free from work and I'm now reluctant to send it back to their repair centre in case it comes back more scratched than it is already now.
Ideally now I think they should either replace the handset since the first repair attempt failed and because they cosmetically damaged it (the only damage is clearly from when the phones been opened up you can tell by looking at it) or repair the battery drain issue and replace the back cover.
Any advice on the best way to proceed with getting this outcome after an unsatisfactory phone call to Apple repair yesterday.
Cheers
I received my phone back after repair Wednesday afternoon and the first thing I noticed was the phone has been scratched/scuffed where it looks like something's been used to prize it open at the bottom (where the phone comes apart), being a Matt black phone this is very noticeable as it's shinny silver marks. The phone looked like it had come off the production line when I sent it in for repair so I'm not at all pleased by this at all. They also haven't fixed the standby drain problem it's exactly the same as it was before I sent it in for repair, so I have an Unrepaired phone back in cosmetically damaged condition. They did do a repair on the phone.. they changed some part to do with reception/call quality (it's on the repair sheet I received back) but I never even noticed a problem with the call quality or mentioned it on my phone call to apple repair, I just explaining about the standby drain and draining while switched off.
I phoned Apple yesterday and told them the problem I sent my phone in to repair for hadn't been fixed and that the repair centre had also scratched the phone (they didn't even reply to that comment) and they suggested sending it in for another repair or visiting the Genius Bar. One problem I have is that it's almost impossible to book appointment at the only fairly close Genius Bar online, even more so when I'm free from work and I'm now reluctant to send it back to their repair centre in case it comes back more scratched than it is already now.
Ideally now I think they should either replace the handset since the first repair attempt failed and because they cosmetically damaged it (the only damage is clearly from when the phones been opened up you can tell by looking at it) or repair the battery drain issue and replace the back cover.
Any advice on the best way to proceed with getting this outcome after an unsatisfactory phone call to Apple repair yesterday.
Cheers
