I switched from a Blackberry and at first was frustrated by the touch screen but with some perseverence I am now very satisfied. No that it is perfect and I whought I would start a list of things (Realistic things) that I as disapointed are not there: 1. iPhone cannot dial contacts with extensions that are sync'd to the phone through exchange from outlook in format 516-123-4567 x123. The blackberry did this seemlessly. I know I can add a coma or wait sign on the iphone but I have over 1000 work contacts and it just is inconvenient. 2. When I call a client and they are not in the office, I have to go back to contacts to pick up the cell #. With the BB, I woujld selct the office number to redial and it would ask which number office, cell or home. 3. Finger print unlock instead of 4 digits. Keep 4 digit as back up, but the exchange server makes me secure the phone and it would be more conveniet to just hold my finger on the slide and read the print and open. Like I said, the 4 digit code would be a back up. 4.Hire the BBM people to run and further develop iMessage. Where can you send ideas directly to apple.