iPhone Tesco Mobile UK. Personal Hot Spot

Discussion in 'iPhone Tips, Help and Troubleshooting' started by TrickyTree1984, Mar 14, 2011.

  1. TrickyTree1984 macrumors regular

    Joined:
    Feb 2, 2010
    Location:
    Uk
    #1
    FYI,

    I have contacted Tesco Mobile customer services about tethering personal hotspot available in the new iOS 4.3. Unfortunately they will not be supporting it. Here is the response i got:




    Dear Thomas,

    Thank you for e-mailing your query to mailto:support@tescomobile.com

    I am sorry to inform that internet tethering with Tesco Mobile is not supported.

    Recently The new Personal Hotspot feature has replaced internet tethering on the iPhone 4. It enables you to use up to 5 devices to connect to your iPhone, three of which has to be done via Wi-Fi and the other two can be done via USB or Bluetooth. Unfortunately Tesco Mobile does not support Personal Hotspot as we cannot support internet tethering.

    I apologise for any inconvenience this may have caused you.

    If you have any further queries please feel free to e-mail us again, alternatively please call our dedicated customer service line on 0845 301 4455.
    For further details on our products, services and promotions, please visit http://www.tescomobile.com

    Thank you

    Osman

    Tesco Mobile E-mail Customer Service Team



    -----Original Message-----
    From: xxxxxxxxx@gmail.com
    Sent: 10 March 2011 10:48
    To: Tesco Mobile Care (UK)
    Subject: OG Tesco Mobile Enquiry Call Form

    First Name: Thomas
    Surname: xxxxxxx
    Alternate contact number: xxxxxxxxx
    Tesco Mobile phone number: xxxxxxxxx
    Email: xxxxxxxxxxx@gmail.com

    Account Type: Pay monthly

    Date of Birth (YYYY/MM/DD): xxxx/xx/xxx
    Last debit/credit card digits: xxxx
    Expiry month: xx
    Expiry year: xx
    Customer Query: Hi, I have an iphone 12month £20 contract. I would like to be able to use the phone for internet tethering (i.e. sharing the internet connection with other devices). Apple allows this if the carrier does but you do not seem to offer the option.

    How can i do this?

    Thanks
     
  2. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #2
    Hi,
    I got a lightly different response. In particular I loved the thinly veiled threat to cut me off if I tried tethering...nice! Guess I'll be moving to three.co.uk in August.

    Dear Craig,
    Thank you for emailing support@tescomobile.com
    Tesco Mobile is always looking for ways to improve our network and tariffs to suit our customer better.
    Unfortunately at this moment in time we do not support tethering on our network.
    We have not had any updates as of yet to say that we are going to support tethering, if we decide to support tethering we will inform all our customer as soon as possible.
    Please note if tethering does work from your Iphone this will be breaking the terms & condition and may result in a disconnection to your contract.
    I apologise for any inconvenience this may cause and if I can be any further assistance please do not hesitate to email me.
    Alternatively please call our dedicated customer service line on 0845 301 4455.

    Thank you
    Michael
    Tesco Mobile E-mail Customer Service Team
    For the latest information on all of our products, services and promotions, please visit: http://www.tescomobile.com

    -----Original Message-----

    --- Removed my personal details ---

    Customer Query: Hi, Do you have any plans to support the new Personal Hotspot tethering option on the iPhone 4?
    This feature would be very useful to me as I have a WiFi model of the Apple iPad and would like to be able to tether it to my iPhone from time to time.

    I am currently 7 months into my 12 month contract with you and I feel it is only fair to let you know in advance that this would be a significant factor in deciding to stay with Tesco or move to someone like O2 or Three who do provide tethering. I don't see why you don't allow customers to use their data allowance as they see fit. You might even make more profit from excess data charges or through extra data bolt-ons.

    Many thanks,
    Craig.
     
  3. TrickyTree1984 thread starter macrumors regular

    Joined:
    Feb 2, 2010
    Location:
    Uk
    #3
    i guess we get what we pay for. tesco is the best value
     
  4. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #4
    It was the best deal for me since it was a 12 month contract but once that contract is finished I think that 3 is a better deal. Unless Tesco respond (other than with threats...) I will be moving to the 3 (eat as much data as you like) plan. It's £25 and has more than I could ever need in every way, AND it supports tethering.

    I know 3 customer service is beyond redemption but I've got three accounts with 3 within our household (2 daughters and my wife) and they seem to work okay. I've had a couple of run-ins with customer service but nothing I couldn't handle.

    The crazy thing is, I already use almost all of my data allowance with Tesco just with my iPhone on its own so it is likely that I would need/want to buy extra data if I was going to tether regularly with my iPad. All Tesco need to do is enable tethering and provide some data bolt-ons or excess data penalties for those who don't plan ahead. As I told them in my email, they would probably make more money and not lose customers.

    Craig.
     
  5. TrickyTree1984 thread starter macrumors regular

    Joined:
    Feb 2, 2010
    Location:
    Uk
    #5
    i could never sign up to a 24 month contract. I get bored of my phone too quickly
     
  6. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #6
    I agree, even 18 months is pushing it for me, 12 months is fine.

    I'm a pretty light user in terms of call minutes and texts as I use my iPhone mainly for data communications (ie. email, twitter, skype, etc.). My ideal tariff would be something like 100 minutes (inc. 0845, 0870, 0844 etc), 100 texts and 2GB data with tethering and a monthly rollover of unused data. I don't suppose it will ever happen but I live in hope...

    I'd be so annoyed if a tariff like the above was released by someone just after I had signed up to a 12 month contract elsewhere...
     
  7. Netgio macrumors newbie

    Joined:
    Apr 19, 2011
    #7
    Thought I would share my reply since it is a little more positive....
    Received on April 12 th 2011. It confirms they WILL support it and it will NOT cost extra!!!! Just no date yet :-(

     
  8. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #8
    @Netgio

    Thanks for sharing this but it seems a very confusing reply from Tesco. They are saying there will be no extra charge but at the same time they seem to be saying they don't recommend using tethering because it will consume too much data and is against their terms and conditions!

    I hope they mean it is against their current terms and conditions but these will be amended when personal hotspot becomes available. Otherwise they are saying that it is a feature they will support but you won't be allowed to use it! Weird!

    Anyway, thanks again for this update. :)
    Craig.
     
  9. mikey203 macrumors member

    Joined:
    Jun 20, 2010
    Location:
    Bristol
    #9
    I emailed them and got this response:

    Thank you for emailing support@tescomobile.com

    The new Personal Hotspot feature has replaced internet tethering on the iPhone 4. It enables you to use up to 5 devices to connect to your iPhone, three of which has to be done via Wi-Fi and the other two can be done via USB or Bluetooth. Unfortunately Tesco Mobile does not support Personal Hotspot as we cannot support internet tethering. Internet tethering would require an additional bundle to your tariff because internet tethering is charged differently to your usual data package.

    As we have no such bolt on or bundle in place for this I am sorry but we do not support this feature for Apple.

    I am sorry for any inconvenience caused and I look forward to assisting you in the future.​

    No mention of any plans to support it in the future :(
     
  10. OMGitsShan macrumors regular

    Joined:
    Jul 21, 2010
    #10
    Pretty sad news. I was hoping they would come through with the hotspot feature. Oh well, looks like its 3rd party via Cydia to do this then. Probably move to a hotspot friendly carrier when the contract ends soon.
     
  11. howbotnik macrumors newbie

    Joined:
    Apr 8, 2010
    #11
    Digging up an old thread....

    I just recently got given a 3GS to use instead of my Galaxy S droid, loving it already.

    My question is this, why is this feature supported on Tescos droid phones and not iPhone? I'm using exactly the same sim card but because it's in a different phone they've locked down the feature.

    H
     
  12. TrickyTree1984 thread starter macrumors regular

    Joined:
    Feb 2, 2010
    Location:
    Uk
    #12
    Ey probably can't disable it on the droid
     
  13. OutSpoken macrumors 6502a

    Joined:
    Jun 9, 2009
    Location:
    UK
    #13
    I've just bought the new iPad and only now just researching hotspot tethering with Tesco mobile, thanks for the useful info guys. I'm out of contract now so i'll try out mywi 5.0 via cydia but seems like Three is the way to go!
     
  14. Bobsheridon macrumors newbie

    Joined:
    Apr 1, 2012
    #14
    Tesco mobile hotspot

    I understand that tesco offers a hotspot service on android why not the iPhone is this right. Why is Tesco victimising iOS users perhaps Apple should be asked why it users are the poor relations to droid users.
     
  15. Brett Butler macrumors newbie

    Joined:
    May 16, 2012
    #15
    I have spoke to Tesco's as well and you are right it is not an option, though they also said it is not on an android phone either.

    O2 do not offer it either it seems, so next ? is what UK carrier does offer it?
     
  16. feelingmyage macrumors newbie

    Joined:
    May 20, 2012
    #16
    Surely tethering is supported by both T-Moble with their Full Monty unlimited data plan, and all O2 plans as well as 3 Network ?
     
  17. Jesz1987 macrumors newbie

    Joined:
    Aug 12, 2012
    #17
    Hi i really dont undersand this at all . My mates on o2 and she gets the option of personal hotspot on iphone. In on pay monthly tesco mobile and im so pi$$ed off about not having the option on my phone. How do they block it? surely the option should be there. Iv contacted them and sent them a nasty letter as well. Its a disgrace.
     
  18. TrickyTree1984 thread starter macrumors regular

    Joined:
    Feb 2, 2010
    Location:
    Uk
    #18
    Agree. I am no longer with tesco and I no longer have an iPhone. On Android you can enable hot spot on any network and just use your standard data allowance. :)
     
  19. craig1410 macrumors 65816

    craig1410

    Joined:
    Mar 22, 2007
    Location:
    Scotland
    #19
    Why? Probably for some sort of commercial reason, either to reduce the cost of service provision or perhaps on request from O2 who is ultimately the Tesco carrier. By this I mean that O2 might have stipulated to Tesco that they need to have some difference in product offering between them. This is just a guess though, I don't have any inside info or anything.

    My advice is to vote with your feet as soon as you can depending on your contract length etc. I moved to Three as soon as my contract was done with Tesco and have certainly not regretted it. I can get phone reception in my house and everywhere else I need it to work and the data speeds are much better than O2. The icing on the cake is that I get unlimited data and virtually unlimited texts and voice minutes (ie. I never get anywhere near the limits) for just £25 per month on a SIM only deal. Customer service isn't brilliant but they are better than they used to be and you hardly ever need to call them anyway. Just use your local Three store for most things.

    I'm glad I never waited for Tesco to offer personal hot spot... :cool:
    Edit: Just realised I never explicitly confirmed that Three DO support Personal Hotspot tethering and it is part of the "all-you-can-eat" data which code for properly unlimited with no restrictions.
    Cheers,
    Craig.
     
  20. Jesz1987 macrumors newbie

    Joined:
    Aug 12, 2012
    #20
    would jail breaking the phone open up the hotspot option?
     
  21. Jesz1987 macrumors newbie

    Joined:
    Aug 12, 2012
    #21
    does anybody know about this? as im thinking jail break it, surely this will remove the lock on the hot spot feature, im not bothered about breaking terms and conditions lol
     
  22. jigme macrumors newbie

    Joined:
    Jun 10, 2010
    #22
    @Jesz1987 - yes, there are several options available to enable tethering once you have jailbroken your iPhone, via the Cydia installer app (which is usually added automatically in the jailbreaking process). once jailbroken, search Cydia for "tethering", "personal hotspot", etc.
     

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