iPhone touch screen stops responding

casjohnr

macrumors regular
Original poster
Aug 31, 2007
162
15
I recently sent my iPhone in for service and received a refurbished model back.

Most of the time it works fine however for some reason the touch screen suddenly stops responding as in the iPhone will respond to button presses but I can't do anything using the touch screen. Sometimes it clears with a quick sleep and wake, other times a full 'Power and home button' reset is required.

I don't think it is the hardware as it works the rest of the time perfectly normally :confused:

The iPhone is running iOS 7.0.4 with my restored iCloud backup (This was using an earlier iOS 7 version, could this be the problem?)
 

casjohnr

macrumors regular
Original poster
Aug 31, 2007
162
15
A little update to my issue.

I took the phone to my local Apple store a little over 2 weeks ago and showed them the issue, they performed a modular screen replacement.

All fine and dandy, problem resolved. Or so I thought. Just now the damn thing has stopped working again!

Here is a couple of videos to show the issue, apologies for the sound over the top I had to hide the conversation in the background!

http://www.youtube.com/watch?v=VgAjnKaZXXo

http://www.youtube.com/watch?v=c7-fiwbrfjo

Definitely going to ask for a replacement unit now!
 

casjohnr

macrumors regular
Original poster
Aug 31, 2007
162
15
I'm getting nowhere with this issue.

Yesterday I took it to the Apple Store (again) annoyingly 10 minutes before I got there the touch screen wasn't responding then just before my appointment it started responding again so I knew it would be a battle with them.

Despite them having my case history, and me showing the below video of the issue taken more recently than the screen replacement they basically went 'your phone is out of warranty (It isn't, my original phone is out of warranty but this refurb they sent out is still under the warranty) but we can replace the screen again as that has a 90 day warranty) :rolleyes:

http://www.youtube.com/watch?v=oRdX6Bx8G54

So I've passed it onto 'higher up' people - As I type this post the screen has stopped working again!
 

Tyler23

macrumors 603
Dec 2, 2010
5,652
157
Atlanta, GA
I'm getting nowhere with this issue.

Yesterday I took it to the Apple Store (again) annoyingly 10 minutes before I got there the touch screen wasn't responding then just before my appointment it started responding again so I knew it would be a battle with them.

Despite them having my case history, and me showing the below video of the issue taken more recently than the screen replacement they basically went 'your phone is out of warranty (It isn't, my original phone is out of warranty but this refurb they sent out is still under the warranty) but we can replace the screen again as that has a 90 day warranty) :rolleyes:

http://www.youtube.com/watch?v=oRdX6Bx8G54

So I've passed it onto 'higher up' people - As I type this post the screen has stopped working again!
1) Try a full restore without restoring your backup. 2) You don't get a new warranty when you get a refurb, it still falls under the original one year warranty.
 

casjohnr

macrumors regular
Original poster
Aug 31, 2007
162
15
After a quick moan via email to relevant parties, they soon were on the phone offering me a exchange for a different unit :)
 
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