iPhone touch screen stops responding

Discussion in 'iPhone' started by casjohnr, Jan 5, 2014.

  1. casjohnr macrumors regular

    Joined:
    Aug 31, 2007
    #1
    I recently sent my iPhone in for service and received a refurbished model back.

    Most of the time it works fine however for some reason the touch screen suddenly stops responding as in the iPhone will respond to button presses but I can't do anything using the touch screen. Sometimes it clears with a quick sleep and wake, other times a full 'Power and home button' reset is required.

    I don't think it is the hardware as it works the rest of the time perfectly normally :confused:

    The iPhone is running iOS 7.0.4 with my restored iCloud backup (This was using an earlier iOS 7 version, could this be the problem?)
     
  2. 53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
  3. casjohnr thread starter macrumors regular

    Joined:
    Aug 31, 2007
  4. casjohnr thread starter macrumors regular

    Joined:
    Aug 31, 2007
    #4
    A little update to my issue.

    I took the phone to my local Apple store a little over 2 weeks ago and showed them the issue, they performed a modular screen replacement.

    All fine and dandy, problem resolved. Or so I thought. Just now the damn thing has stopped working again!

    Here is a couple of videos to show the issue, apologies for the sound over the top I had to hide the conversation in the background!

    http://www.youtube.com/watch?v=VgAjnKaZXXo

    http://www.youtube.com/watch?v=c7-fiwbrfjo

    Definitely going to ask for a replacement unit now!
     
  5. casjohnr thread starter macrumors regular

    Joined:
    Aug 31, 2007
    #5
    I'm getting nowhere with this issue.

    Yesterday I took it to the Apple Store (again) annoyingly 10 minutes before I got there the touch screen wasn't responding then just before my appointment it started responding again so I knew it would be a battle with them.

    Despite them having my case history, and me showing the below video of the issue taken more recently than the screen replacement they basically went 'your phone is out of warranty (It isn't, my original phone is out of warranty but this refurb they sent out is still under the warranty) but we can replace the screen again as that has a 90 day warranty) :rolleyes:

    http://www.youtube.com/watch?v=oRdX6Bx8G54

    So I've passed it onto 'higher up' people - As I type this post the screen has stopped working again!
     
  6. Tyler23 macrumors 603

    Tyler23

    Joined:
    Dec 2, 2010
    Location:
    Atlanta, GA
    #6
    1) Try a full restore without restoring your backup. 2) You don't get a new warranty when you get a refurb, it still falls under the original one year warranty.
     
  7. Superman80 macrumors regular

    Joined:
    Apr 20, 2011
    Location:
    London
    #7
    You get either the remaining warranty or 90 days depending which is longer
     
  8. casjohnr thread starter macrumors regular

    Joined:
    Aug 31, 2007
    #8
    After a quick moan via email to relevant parties, they soon were on the phone offering me a exchange for a different unit :)
     

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